SuperCat Casino - Зняття гравця відхилено.

Hello

I won 6720 euros with a deposit bonus at supercatcasino after completing the wager.

i am fully verified at this casino

it's not my first payout.

1000 euros were previously paid out via chips.

for more than 2 weeks all remaining payout attempts have been rejected with jeton.

the casino says it has technical problems and i should be patient, however, more than 2 weeks have passed and all withdrawal attempts fail and the casino does not offer me any other withdrawal methods.

hallo

ich habe mit einen einzahlbonus bei supercatcasino nach fertigstellung des wagers 6720 euro gewonnen.

ich bin voll verifiziert in diesem casino

es ist nicht meine erste auszahlung.

1000 euro wurden bsher via jeton ausgezahlt.

seit mehr als 2 wochen wurden alle restlichen auszahlungsversuche abgelehnt mit jeton.

das casino sagt es hat technische probleme und ich solle mich gedulden allerdings sind nun mehr als 2 wochen vergangen und alle auszahlversuche scheitern und das casino bietet mir auch keine andere auszahlungsmethoden an.

Hello fowi30,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperCat Casino. Please allow me to ask you a few more question before we would move forward.

How long is your last withdrawal pending? Did the casino specify in any way the technical issues which may cause the delay? When was the last time they responded to you?

Looking forward to your answer.

Regards,

Nick

Hello fowi30,

I would recommend to wait for an official statement directly from Jeton in this case. Please let us know if you would hear back from them.

all winnings were paid out.

Thanks very much.

alle gewinne wurden ausgezahlt.

vielen dank.

Hello fowi30,

Thank you very much for letting us know that your money arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick