Sunrise Slots Casino - Вилучення гравця затримується.

Waiting for withdrawal. All I am told is that is has been processed and is with their payout "vendor". And I will receive it "soon". Email every week. It’s been two months…. I wish I would have read your reviews before playing… sad as I enjoy their games

Hello lss33501,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi.

I requested the withdrawal on 9/9/22

9/9/22 4:59 pm. Wire transfer withdrawal requested -2400.00

9/23/22. Wire transfer withdrawal approved requested 22-09-09 4:59 pm -2145.00

i did a chat with Jordan VIP support a week ago and was told it was coming soon…

Hello lss33501 and thank you for all the information. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello lss33501

I'm Michal and I have taken over your complaint. I will contact the casino to see if I can help.

We would like to invite Sunrise Slots Casino to join the conversation.

Dear Sunrise Slots Casino, 

Can you please provide some information regarding the long delay of the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I can see that payment went to our 3rd party on your behalf on the 5th of October, it certainly should have arrived by now. I will have this further reviewed for you.

In the interim, if payment has not yet left the payment provider it may be possible to halt payment and send it out via Bitcoin instead which might be considerably faster. Do you have a Bitcoin account lss33501 and if you do could you please provide me with the crypto address in case this is a possibility? If you post it here I'm certain Michal will be kind enough to keep the post private for us.

Best wishes,

Nick and Sunrise Slots

I do not have a bitcoin account

Dear lss33501

As per the response from Nick, the payment was sent from the casino to the 3rd party payment provider. Please allow a few business days for the funds to reach your account, and do let us know when you successfully received them.

I now have a bitcoin account

bitcoincash:qzc9ykfxs42366e9uuv6swq9tfk80w343sxju0gc4h

Dear Nick

I know, when the payment was already sent to your 3rd party payment provider it is out of your direct control, but is there a chance to proceed with the payment via BTC?

I received my withdrawal! Thank you!

Great news, lss33501. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal

Greetings all,

I was just about to confirm the same, apologies once again for the delay.

Best wishes,

Nick and Sunrise Slots