Sunrise Slots Casino - Вилучення гравця відкладено.

On January 1 I won$100 on a no deposit loyalty reward. All playthrough requirements were met and finally on jan18 the withdrawal was approved. Knowing the rather lengthy withdrawal process I was at first unconcerned, however it'd been 46 business days and still no payout. I've contacted support numerous times only to be given the runaround.

Hello benweber1977,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? Was this your first ever withdrawal request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I’ve deposited and withdrawn from casino and been verified for awhile now: I check with casino every couple days. Yesterday being the last

Thank you benweber1977 for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear benweber1977,

This is Dominika and from now on, I will be taking care of your complaint. I would like to invite Sunrise Slots Casino's representatives to join this discussion in order to resolve the issue.

Dear Sunrise Slots Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Dominika

Casino.Guru

Thank-you. They just paid

Dear benweber1977,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru