SpinCity Casino - Вилучення гравця відкладено.

Account successfully verified.

It has been a month since the payment was made.

Please help!

Konto erfolgreich verifiziert.

Auszahlung ist jetzt schon 1 Monat her.

Bitte um Hilfe!

Dear newdavid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

-This is my first payout.

-Payment was not collected with bonuses.

-Das ist meine erste Auszahlungen.

-Auszahlung wurde nicht mit Boni gesammelt.

Dear newdavid, have you received the money?

Unfortunately the money hasn't arrived yet, but that's how they always write it.

Das Geld ist leider noch nicht angekommen aber die schreiben das immer so.

Thank you very much, newdavid, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear newdavid,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SpinCity Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Thank you for your efforts and hope it will be processed as soon as possible.

Nice day.

Vielen Dank für ihren Einsatz und hoffe so schnell wie möglich bearbeitet.

Schönen tag.

I received the payout of €4900. Thank you.

Ich habe die Auszahlung die Höhe von 4900€ bekommen. Danke

Dear newdavid, Great! Thank you for the update! Do you have some more pending withdrawals?