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Hi there,

in my case it is about a withdrawal from the sports betting credit. Perhaps you can help me with this as well.

I received a 100% first deposit bonus of € 50 at SlotsNBets. From my point of view, the terms and conditions were fully met and accordingly I also instructed the payment of € 500 on October 24, 2021.

Yesterday morning I saw on the betting account that there was no longer any open payout visible. However, I noticed that my entire betting balance (€ 528.08) minus the € 50 deposit has been booked out by SlotsNBets. Now I don't know whether € 528.08 will be paid out or whether you have violated their wagering requirements and have therefore canceled all winnings.

The verification (KYC) has taken place successfully. There were also e-mail replies from SlotsNBets. Inquiries regarding the status of the above payment are apparently ignored by email.

I hope you can help me.

Hallo,

in meinem Fall geht es um eine Auszahlung vom Sportwetten-Guthaben. Vielleicht können Sie mir hierbei ebenfalls behilflich sein.

Ich habe bei SlotsNBets einen 100% Ersteinzahlungsbonus in Höhe von 50€ erhalten. Die Unsatzbedingungen wurden aus meiner Sicht vollständig erfüllt und demnach habe ich auch die Auszahlung i.H.v. 500€ am 24.10.2021 angewiesen.

Gestern früh habe ich nun auf dem Wettkonto gesehen, dass keine offene Auszahlung mehr sichtbar ist. Mir ist jedoch aufgefallen, dass mein gesamtes Wettguthaben (528,08€) abzüglich der 50€ Einzahlung seitens SlotsNBets ausgebucht worden ist. Nun weiss ich nicht, ob 528,08€ ausgezahlt werden oder ob Sie Verstöße gegen deren Umsatzbedingungen sehen und damit alle Gewinne weggestrichen haben.

Die Verifizierung (KYC) ist erfolgreich erfolgt. Hierzu gab es auch Mailantworten seitens SlotsNBets. Anfragen bezgl. dem Status der o.g. Auszahlung wird per Mail scheinbar ignoriert.

Ich hoffe ihr könnt mir weiterhelfen.

Dear Arunagirinathan,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

thanks for you quick feedback.

I will contact you by email. You can close this request here.

vielen Dank für sie schnelle Rückmeldung.

Ich werde Sie per E-Mail kontaktieren. Hier können Sie diese Anfrage gerne schliessen.

Thank you very much, Arunagirinathan, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails.