Slots Villa Casino - Вилучення гравця затримується більше місяця.

I’ve have been wait for almost a month for my withdrawal. I email them and they don’t answer me. I can chat with them on they’re site, but they just keep tell me they will reach out to you but they don’t. The original email said 7-10 business days to complete the process. But it’s been longer than that. I have documented every email and every chat. I have the account balance and everything I need.

Dear Cheri,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It was verified on February 12, 2021 the same day I withdrawn money. I made a 50.00 deposit and I had 250.00 bonus money so under they’re terms I had to spend 9,000.00 to withdraw which I did. My account is sitting at 9291.61 the only thing they’ve done is to take the 500.00 away. I ask for a wire transfer. They told me when it was complete it would take my balance down to zero. I have had many email and chats and all I get is the same response it still pending and when it’s done they will reach out time. This is the first time I’ve ever played here and it will be the last time as well.

Thank you very much, Cheri, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cheri,

I looked at your complaint and will do my best to help you. I would like to invite Casino Slots Villa into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I hope you don’t just get same spill they’ve been giving me.

We would like to ask the Casino Slots Villa to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Should I keep trying to chat with them while we wait or not.

Yes, you can try to chat with them anytime and also you can remind them if they'll not respond in the given time frame we'll close this complaint as unresolved and it will have negative effect on Casino's rating.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.