Slots of Vegas Casino - Гравець зіткнувся із затримкою виплат і невідповіддю служби підтримки.

Have been waiting almost a week now for payout.

This casino does NOT have 24/7 anything. They’ll take your money 24/7 but is you expect customer service via chat, you’re at the wrong place.

Ive sent 3 separate emails and no one has bothered contacting me or even replying to the email.

I hope that they will eventually play out but I’m not holding my breath.

Dont waste your money, folks. There’s tons of other casinos out there that do as they say they will do.

Dear cbmtn1281,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Thank you, Veronica.

I am familiar with the process and have no issue waiting for the winnings to be paid out. As well, my account has been fully verified.

My complaint was less about the timeline and more about the false claims made by the casino that they have 24/7 support via chat. Each time I click on the ‘Chat Now’ icon, I am directed to a screen with a warning that pops up saying, (paraphrasing here) Chat Support is not available, just send an email.

So I write not one but three emails, only to be further ignored.

My advise to other players would be to play elsewhere. There are dozens of casinos with the same games and bonuses. The difference being they actually do have live support and are professionals. It gives the impression that slotsofvegas.com is a scam.

Just my $0.02

Still have not heard a peep from slotsofvegas.com

No reply to emails.

Still getting the ‘chat doesn’t work, send us an email’ message, when I try to contact the "24/7" customer service.

Thank you for sharing your concerns with us. I understand how frustrating it can be when a casino advertises 24/7 live chat support but does not deliver on that promise. Reliable and accessible customer support is crucial for a positive gaming experience, and it’s disappointing when these expectations aren’t met.

We took your observation into consideration and have adjusted our review accordingly. Specifically, we have removed the positive mention about the casino offering 24/7 customer support.

Moreover, although withdrawals can typically take up to 14 days to appear in a player's account, we have received several complaints about delayed payments from this gambling establishment. Could you please let us know if you have received any updates about your withdrawal yet?

I’ve yet receive anything more than I’ve already mentioned. Meanwhile, I get two or three emails per day, from slotsofvegas.com advertising bonus codes.

Sure, yeah let me just gift you more of my money… love it!

received a message from slotsofvegas.com, late last week. Alex Pool is the rep for the casino. He requested verification of my crypto wallet and identification docs. Even though i have approval for my documents, I’ve moved since the account was first established, so they needed my new address and verification from me.

i submitted everything they requested and have sent a follow-up letter daily since then, asking Alex for updates.

So far, I’ve received no further communications. The withdrawal is still shown as pending on the website.

This is day 15 after requesting the withdrawal and still do not have the funds.

Thank you very much, cbmtn1281, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear cbmtn1281,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Slots of Vegas Casino's representative to join this discussion and provide any available information to help resolve this issue.

Dear Slots of Vegas Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response!

Best Regards,

Romi

Greetings all,

I had a chance to review the situation and it appears that you now have all of your documentation in place to qualify for withdrawal cbmtn1281. I reviewed also the requested withdrawal and it seems that you have requested $204 on a deposit of $85 with a 250% deposit bonus. This deposit bonus gave you an additional $212.50 to play and win with. Unfortunately all bonus funds from deposit coupons are non-cashable. This means that the funds are yours to play and win with, should you fail to win with them that is the end of it. If you win however the sum of the bonus is removed upon approval of the requested withdrawal. As your requested withdrawal is below your bonus amount this means that the withdrawal request is actually $8.50 in the minus currently.

You will need to cancel the withdrawal and play until you have a balance above the bonus amount plus the minimum withdrawal, $312.50 would be ideal in this case.

Hopefully this clarifies the situation.

Best wishes and good luck!

Nick and Slots of Vegas

Wait… I already played through the bonus amount. Several times. My balance was much higher and I played it down to the amount it is now.

I knew this would happen. Your casino had good ratings and now you take 3 weeks just to tell me that you’re not going to pay out?

Is there anyway you can send the data to support your position?

You can go ahead and close this one, Romi…

when I logged in earlier today to see the status of my withdrawal, I saw that it had been denied, and the fonts were back on my player account. I went ahead and played the ball until there was nothing left. So tired of dealing with these unethical thieves. It’s not worth it and I don’t want to waste anymore time.

Slotsofvegas.com is garbage. I advise anybody that reads this to go anywhere else. Depositing money with these people it’s just like setting it on fire. Actually, that would be a better use of money since at least you get the fun of burning it. Better than giving it to those bums.

Hello all.

Thank you Nick and Slots of Vegas for the insides and cooperation in this case.

Dear cbmtn1281,

Thank you for your reply. Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Romi