Slotpot Casino - Обліковий запис гравця призупинено після внесення депозиту.

Hello,

Casino Slotpot suspended my account because I was complaining that deposit was taking too long. Now I know that they have recieved my 100 euro deposit. I would like to get my account back and my money back.

Dear davex3,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Slotpot Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any information from the casino as to when your suspension will be canceled? What was the exact reason your account was suspended?

How long have you been waiting for your deposit to be credited to your casino account?

Could you please confirm if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

I havent received information about if my suspension will be canceled.

They gave me reason of account closure: Inappropriate Behavior, I think is because I complained to them about slow deposit process time. Complaining about slow process time and asking support what have they done to resolve this issue isnt Inappropriate Behavior.

They send me an email saying:

Hello davex3,

We're sorry to let you know that your Slotpot account has been permanently closed due to activities that violated our Terms and Conditions. 

We're dedicated to maintaining a safe and fair gaming environment at Slotpot. Following our policies and guidelines is crucial for this. Your activities were identified as violating these rules, and as a result, we had to take this action!

Reason:

Inappropriate Behavior

You can find more information about our Terms of Use on our website. 

Best Regards, 

Slotpot Accounts Team

I was waiting at the time for 2h and they were working hours and working day, yesterday around 15:00 to 17:00.

I havent done KYC due to that it was only my 2nd deposit, if I would have won I would have done KYC.

Crediting a deposit to your account may sometimes take several working days, so we recommend players be patient.

Have you received any response from the casino regarding the refund of your deposit?

We respect that the casinos may close players' accounts if they consider it appropriate, however, they should always pay the players out.

Please let me know if you received your deposited money back.

I got conformation email, that my deposit was processed by Payop Customer Care next day after I made deposit. The Slotpot doesnt reply to my email and they havent send me any email.

I havent got my money back.

Thank you very much, davex3, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you davex3 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slotpot Casino for their help in resolving this complaint. Could you please provide evidence of Inappropriate Behavior to my email? (peter.c@casino.guru)

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. According to the casino site they are operating under Curaçao Interactive Licensing N.V. Gaming Authority, I recommend you contact them (helpdesk@curacaolicensing.com) and submit a complaint. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of davex3. We have received the following message:

Hello,

The casino replied to me saying that they will reopen my account, if all my filed complains against them are resolved.

If you wish we can close this complaint without penalization for the casino and you can let us know if they will reopen your account.

Yes, please close this complain without penalization

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.