SkyCity Casino - Під час гри гравець зазнав технічних збоїв.

I was given 10fs and went to use them,I selected the allocated game and during the load up screen between the continue pop up and the loading of the game,screen popped and said congratulations youve won 79 cents.I thought nothing of it and carried on to the game,when the 10 games finished '79 cents'.After discussions with sky city and several unhelpful emails quoting the RNG and 3rd party compliance through the MGA they have ended it by saying provide screenshots or it didnt happen. I understand you are promoting this site but let it be known what is going on there.I would suggest at the least you downgrade them or you could mediate an agreement.

Dear Wollygog,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Could you please advise why the disputed value of the complaint is $79?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

The issue is 79cents,Im really just advising of an abnomality in the function of the RNG. What I witnessed was ecactly as described. I do not have any screenshots but will forward my history and their responses via email.

Thank you, Wollygog, for your reply. I have corrected the disputed amount and will be waiting for any supporting evidence patiently.

Dear Wollygog,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.