Silver Oak Casino - Вилучення гравця було невдалим.

After my verification was approved I initiated $100 withdrawal with a $.14 balance remaining. I waited a few days for my withdrawal and happen to be on site when my hundred dollar withdraw was declined but immediately the manager requested $100.14 withdrawal and was immediately approved, but no money has ever reflected into my bitcoin wallet address

Dear crwells0888,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the link or the screenshot.

Have you made any successful withdrawals before?

Regarding the Manager Withdrawal, I have checked the casino's Terms and Conditions and this is what I found:

13.An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

thank you so much veronika to take the time at resolving this issue for me. ive never successfully withdrew funds from silver oak casino but i have made the btc deposit they required. ill attach full list of transactions thatll also show any bonuses redeemed was also successfully met the required play through requirements.

Thank you for the screenshots. Just to make things clear:

On May 10, you made a Bitcoin deposit of $15.

Subsequently, on May 12, you redeemed a free bonus with the code OAK35.

Then on May 14, you made another Bitcoin deposit of $15.

Please correct me if I'm wrong, but from the history you sent me, it appears that you tried redeeming multiple no-deposit bonuses using codes, all of which were denied (these coupons were: 40SILVER, MIAMI55, 40SILVER). Could you please confirm that you have not activated several no-deposit bonuses consecutively without depositing in between?

Yes, I tried to activate many different ones until I finally was able to activate One in the one that I was able to get activated is the one that I had met the requirements to cash out and then attempted to cash out, but yes, I did not ever have more than one possible bonus activated at the same time

Thank you very much, crwells0888, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, crwells0888!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

thank you pavel. i hope the same and appreciate your help greatly. ive tried talking to the casino but they never respond so i will be very suprised if youre able to get them to respond

Greetings all,

The terms and conditions of the casino state that only one free chip is valid between cash deposit/play sessions and only one account is valid per player or household. In this case we have multiple casino accounts and with multiple free chips played without a cash deposit/play session to separate them. Due to these reasons the withdrawal was denied and the funds removed from the system as they were not valid for withdrawal.

Best wishes,

Nick and Silver Oak

OK, the multiple accounts and multiple household is a load of crap if you could, I would love for you to show some sort of proof like a screenshot of documentation and as I recall, I definitely made the required deposit after winning the deposit so there was a deposit made And there is no multiple accounts. Feel free to prove me wrong.

Hi Nick, thanks for the info! Could you, please, send the proof to me via Skype or e-mail: pavel.k@casino.guru?

Greetings all,

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Silver Oak

crwells0888, we have received evidence from the casino that supports their claim about you having multiple accounts. However, I cannot provide with any evidence because we are not allowed to share casino's sensitive information. Therefore, I must reject your complaint. Do you have anything to add?

let me make sure I have this correct. The entire time this chat back and forth between me you and the scammers has been public, I’ve provided any evidence for all to see and when the scammers send screen shots I can’t see ?! I can’t see it because of sensitive content ?! Sensitive to who.? It only concerns me and them so how do I get excluded??

The evidence shows the internal system of the casino.

So the idea that you guys could give me my winning was a false belief right.? I don’t get my winnings? What about my deposit?

We try to help players receive their winnings and return their deposits when we believe that they have behaved fairly. In your case, you have created multiple accounts to abuse multiple bonuses, which is very far from fair. Therefore, we do not represent your interests in getting funds from your casino accounts. I will close the complaint now, if you will have any more questions, you can write me to my e-mail: pavel.k@casino.guru.