Shambala Casino - Гравець критикує неправдиву рекламу бонусу.

Hello had deposited 25 euros today, had 50% on the bonus and 100 free spins, so I thought that it would be credited to me and instead they only gave me 50% and the 100 free spins will be divided into 25 pieces each over the next 24 hours is that please I think I'm really being fooled and taken off. And then I played and didn't get more than a win of 2 euros, please, it's like a slap in the face. The casino is not worth it.

Hallo hatte heute,25 euro eingezahlt gehabt,auf den bonus 50% und 100 freispiele hatte somit gedacht das es mir gutgeschrieben wird und stattdessen haben die mir nur 50%gegeben und die 100 freispiele werden aufgeteilt in die nächsten 24 stunden jewalls 25 Stück vergeben was ist das den bitte ich finde mich da schon echt sehr verarscht und abgezogen.und dann habe ich ja gespielt gehabt und kam nicht mehr als ein Gewinn von 2 Euro ich bitte sie sowas ist wie eine Ohrfeige.das casino ist nicht endfehlsdswert.

Dear kowinskimanu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand that 50% of the promised match bonus was activated correctly? I have checked the promotions on the website, and this is what I found (here):

Could you confirm that this is the bonus that you redeemed?

Please understand that it is nothing unusual that FS are being divided into portions.

Thank you in advance for your reply and I believe that you'll receive all your Free Spins as promised. Please keep me informed.

Best regards,

Petronela

To petonela.

Yes, I had paid into this bonus, at first glance the offer looks good because you think you get the 100 free spins credited in one piece and not only divided into 25 pieces after 24 hours, what's that kidding? then the live chat writes me that the WEEKEND should be written under the terms and conditions so I wrote back that the WEEKEND is a different bonus than the WEEKEND100 and then the live chat said that I shouldn’t lie down like I do fits well, where do you get there then they could have described it like that in the email I think and not like that I think my 25 euros were deducted and lied to you were deceived by an email which promised a lot and was not the facts.

An petonela.

Ja auf diesen bonus hatte ich eingezahlt,auf den 1 Blick schaut ja gut aus das Angebot da denkt man da bekommt man die 100 freispiele gutgeschrieben in einen Stück und nicht erst nach 24 Stunden jewals 25 Stück aufgeteilt,was soll den solche verarsche oder?und dann schreibt mir der live Chat das das WEEKEND unter der AGB so dringt stehen soll dadrauf hin habe ich zurück geschrieben der WEEKEND ist aber ein anderer bonus als der WEEKEND100 und dadrauf hin kam von den live Chat das ich es mir nicht sohinlegen sollte wie es mir passt na wo kommt man den dahin dann hätten die es auch so beschreiben können in der email finde ich und nicht so ich finde meine 25 euro als abgezogen und belogen wurde man getäuscht von einer email was vielversprach und nicht der Tatsachen war.

Could you please advise how many Free Spins you have received? Was it the first portion of 25 FS only? Were your funds played down before the casino could credit another 3 bundles of Free Spins?

Dear kowinskimanu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello I'll answer your mail right away on the 1 drift everything just as well I couldn't describe it better.

hallo ich werde gleich mal ihre mail eanwort auf die 1 drift alles genauso zu besser könnte ich es nicht beschreiben.

Do I understand correctly that you received the first batch of Free Spins, unfortunately, the remaining bonus funds were played the very first day, and therefore, you haven't received another 3 batches of the Free Spins? I'm sorry, but if that's the case, there's not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear kowinskimanu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.