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I requested my first withdrawal of €500 on February 10, 2025. My second withdrawal of €500 on February 11, 2025 and my third withdrawal of €800 on February 13, 2025. I have already contacted support several times. All withdrawals are only at point 2, which says: "in process". I would like to have my money paid out.

Ich habe meine erste Auszahlung zum 10.02.2025 in Höhe von 500€ beantragt. Meine zweite Auszahlung zum 11.02.2025 ebenfalls in Höhe von 500€ und meine dritte Auszahlung in Höhe von 800€ am 13.02.2025. Ich habe bereits mehrfach den Support kontaktiert. Alle Auszahlungen sind erst bei Punkt 2., der lautet : "in Bearbeitung" . Ich möchte mein Geld ausgezahlt bekommen.

Dear nailbelisia5,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear nailbelisia5,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I still haven't received any money.

There is no news yet.

Ich habe immer noch kein Geld erhalten.

es gibt bisher keine Neuigkeiten.

Dear nailbelisia5,

Can you please advise if your account is verified and if yes since when exactly and if you have accumulated your winnings with a bonus or real money?

Awaiting your response.

Regards,

Nick

Dear nailbelisia5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.