Ruby Slots Casino - Вилучення гравця затримано.

Waiting for payment since Nov.

Keep getting the run around and stall tactics. Finally withdrawl was approved. But after checking status on payment after waiting 1 month after approval. Payment didnt get sent for payout So Casino promised to escalate for payment. Checked again 5 days later for status, and now casino is saying payment has to be done by bitcoin, and wants me to create an account for bitcoin. Then resend information to them.

Dear Won,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings successfully in the past from this casino? Do I understand correctly that your winnings have been accumulated entirely from a No Deposit bonus?

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

This was my first withdrawl request. So I have never recieved any funds from them.

As for the bonus, I made deposit to get bonus.

My actual withdrawl was for $650,but they deducted for the bonus. So my final amount came out to $512.

PS

I kept transcripts of conversation with their customer service agent if you need them as well.

Could you please confirm that your account has been successfully verified in the past? Thank you very much.

Hello

Yes my account was verified before.

Hey all,

It appears currently your only available option is Bitcoin at this point Won, it really is the quickest and easiest method available so please don't think of it as a down side. One of my team will be reaching out to you momentarily to get the necessaries from you so we can move this along. Just watch for the email and get that info to us and we should be able to move things along for you.

Best wishes,

Nick and Ruby Slots

Thank you very much, Nick and Ruby Slots, for your assistance and clarification.

Dear Won,

Please keep me updated and do not hesitate to contact us if there's anything we could help you with when arranging the Bitcoin withdrawal. Looking forward to hearing from you.

Dear Won,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Hello

I provided my bit coin address last week 3/16 and still waitng for payment.

Hey Won,

Got your payout method approved and in place last week, payment should be released and headed your way as Bitcoin any moment now. Let us know when that comes in.

Best,

Nick and Ruby Slots

Dear Won,

Please keep me updated. Thank you very much in advance.

Dear Won,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.