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It's really bad you can't even. Withdraw your winning and your 24/7 chat are so rude and they don't help you need to be close down

Dear Katrina,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes it has been fully verified and no ..the 24/7 chat are so rude all they say to me is wen they have a up date then I will no but till then you just have to wait and I waited 4 week they kept cancelling my withdrawal every time there's like 40 cancel it with jewels on my account and not wants to be offered me a free kick or any bonuses not once they're very rude they didn't offer no help they told me it they'll get back to me when they can so stop message stop coming for the next and questions

Thank you very much, Katrina, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Katrina,

I'm Nick and I will be assisting you from now on in your issue. I will now try to contact the casino and let them know about your complaint.

Unfortunately, we haven't receive any respond from the casino yet. Please note, that if they won't provide any answer within the next 7 days, we will be forced to close the complaint as unresolved which may negatively affect the casino's review.

Dear Katarina,

As you can see, we still haven't receive any respond from them. I'm really sorry but as I mentioned before, we will be now forced to close the complaint as unresolved, which now may negatively affect the casino's rating. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.

Best regards,

Nick

Casino.guru