Robet247 Casino - Відкликання гравця відкладено.

Hello :)

I'm new at the casino and love to play my favourite game "Moon Princess". I didn't use a bonus.

I made multiple deposits (arround 1.300€ in total) and then I got lucky and won a little. I want to withdrawl 1.500€ via Skrill (made all deposits via Skrill) and now I'm waiting for 4 days. The support told me after registration, all withdrawls are processed withing a 48hours timeframe.

Now they're telling me they're having "slight technical difficulties". I'm really upset that I need to wait for my money this long. Please help me out.

Dear Christopher, 

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by Wednesday next week, please, let us know and we will try to help you. I will set the timer for 7 days. Thank you for your understanding. Please keep us updated. 

Best regards,

Petronela

receibed it today, everything is fine

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.