Rabona Casino - Зняття коштів гравцем відхилено та надіслано повторно.

Hello,

I made 3 withdrawals last week and sent an email to support@ita.rabona.com because 8 days had passed, including the weekend and 4 working days. After sending a follow-up email, I logged into my account and saw that 2 of my 3 withdrawals had been rejected, even though I had used the same prepaid card for the withdrawals as I did for the deposits.

Now, I've replayed the two rejected withdrawals, and I'm only waiting to know when the first withdrawal, which is still pending, will be credited. This was the same method I used for the other two withdrawals.

Please let me know. Thank you very much!

Salve ,avevo effettuato 3 prelievi settimana scorsa , ho scritto email al supporto ita rabona.com in quanto erano passati 8 giorni tra fine settimana e inizio settimana 4 giorni lavorativi e dopo aver inviato email di sollecito entro nell' account e vedo che i miei 3 prelievi sono stati rifiutati 2 nonostante avessi messo come metodo di prelievo lo stesso identico che ho usato per depositare con carta prepagata .

Ora i due prelievi li ho rigiocato e mi resta sapere solo quando mi verrà accreditato il primo prelievo che risultava ancora in attesa che era lo stesso che avevo inserito con i restanti due con lo stesso metodo di pagamento

Fatemi sapere grazie mille !

Hello tissotalexia23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello hello to you, thanks for answering me, no my account has not been verified and when I wrote in chat if they needed me to send some documents they told me that I had to check the verification status and there it was written that not they needed.

Furthermore, the winnings I made were with real money, not with bonuses

I have spoken to rabona several times in chat but they always tell me the same things and the usual automatic messages always come out, which I don't understand, if 2 out of 3 of them with the same payment have been rejected because they didn't reject the other one at the same time , the girl in the chat told me that everything was going well and if I was refused again I had to write to her before making the withdrawal again but I'm tired because the days pass here, and at the beginning I had made good winnings but the fact of these withdrawals that are refused, the waiting times lead you to play them again.

However, try to resolve this problem as soon as possible, thank you very much

Ciao salve a te ,grazie di avermi risposta, no il mio account non e stato verificato e quando ho scritto in chat se avevano bisogno che io dovessi mandare dei documenti mi hanno detto che dovevo controllare lo stato di verifica e li c era scritto che non avevano bisogno .

Inoltre le vincite che ho fatto sono state con soldi reali non con bonus

Ho parlato con rabona varie volte in chat ma mi dicono sempre le stesse cose ed escono sempre i soliti messaggi automatici,che poi non capisco ,se mi sono stati rifiutati 2 su 3 che sono con lo stesso pagamento xchè quel altro non lo hanno rifiutato contemporaneamente,la ragazza in chat mi ha detto che tutto procedeva bene e se mi veniva rifiutato di nuovo dovevo scriverla prima di fare di nuovo il prelievo ma io sono stanca perché qua i giorni passano ,ed io all inizio avevo fatto belle vincite ma il fatto di questi prelievi che ti vengono rifiutati ,i tempi di attesa ti inducono a rigiocarteli di nuovo .

Comunque cercate di fare il prima possibile per risolvere questo problema ,grazie mille gentilissimi

However, the withdrawal was refused again..... I don't know what to do anymore

Comunque il prelievo mi è stato rifiutato di nuovo ..... Io non so più come fare

In any case, case resolved, withdrawal canceled, I played it and rabona will never see me again... it's done for me

Comunque caso risolto il prelievo annullato l ho giocato e a me rabona non mi vedra mai più ...per me ha chiuso

Dear tissotalexia23,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru