QuickWin Casino - Затримка зняття коштів

Hello and good day ,

Its been week since I tried to withdraw my winnings on quickwin and it is always cancelled 3rd time I try to withdraw .

I tried the customer service and their answer always the same. 3-5working days and they cancelled it. My method of withdrawal is bank transfer.

Dear Ron28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i doesnt allow me to verify. They always cancel it after 5 working days , 3rd time 🙁

They cancel it again for the 4th . I tried to talk to customer service regarding the matter but , they said my bsb accnt i wrong on which I doubled check it before I trrying to withdraw 🙁.

It always keep saying shift ended . Pass to other other agent . 🙁 i just dont know what to do please help me. 🙁

Thank you for your reply, Ron28. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Hello and good day , none actually my 1st time to withdraw and it always cancelled 4th time . Customer serivce , they always has the same answer. Without active bonus. That is my real balance I tried to withdraw again last night. I double triple check again my bsb and accnt number with my accnt name. All correct

Thank you very much, Ron28, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Ron28,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite QuickWin Casino representative to join this conversation.

Dear QuickWin Casino,

Could you please provide clarification, why the player's withdrawal has been delayed?

Thank you in advance,

Mirka