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I received a welcome bonus and successfully gambled my way up to 15500 euro. I changed the wager on the bets throughout the bets. They have confiscated my funds due to me changing the bet amount as it constitutes as cheating. How can this be cheating? You have to be able to bet at different wager amounts. I have deposited and met all other requirements.

Dear Fionntan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus offer you have redeemed and accumulated your winnings with? Could you please forward the bonus link, any relevant communication, and your game history? My email address is petronela.k@casino.guru.

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with the case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Fionntan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.