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After 3 days of requesting and paying out any number on the site still contained on the e-mail it was written to me that on my account no money won I did not send here a snapshot of my playing account was recognized from the money there are and will try to send it as soon as possible a day later still nothing was written here again it was shared that the manager looks at it and still nothing

Po 3 dění žádosti a vyplatu nic uvedené číslo na stránkách stále obsažené na E-mail mi bylo odepsáno že na svém účtu žádné vyhrane peníze nemám zaslal sem jim snímkem svého hracího účtu bylo uznáno ze peníze tam jsou a budou se snažit co nejdříve to poslat o den později stále nic opět sem psal bylo zdeleno že pan manažer se na to podíva a stále nic

Dear Petr

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear PETRmoo1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.