Oshi Casino - Затримка зняття коштів

Hello yesterday I deposited €51 with myfinity

I was lucky to win overall

420 euros

Yesterday I wanted to pay out €300 to my myfinity account

Payment of 300€ is still pending

120€ are still on my gaming account

appears as soon as I try to play

Sorry your account is locked

I wrote to the support they say

They have escalated the issue to management but they don't know why the ban and how long it lasts

I PLAYED WITHOUT A BONUS

I ALSO MADE ALL THE SCREENSHOTS OF THE CHAT

FROM MY WITHDRAWAL 300€ AND 120€ IN MY GAMING ACCOUNT

PLEASE HELP

Hallo gestern habe ich mit myfinity 51€ eingezahlt

Ich hatte glück gewann insgesamt

420 Euro €

Gestern wollte ich 300€ Euro auf mein myfinity konto auszahlen

Auszahlung 300€ ist noch ausstehend

120€ sind auch noch auf meinem Spielkono

sobald ich versuche zu spielen erscheint

Tut uns Leid ihr Account ist gespeert

ich habe den support angeschrieben sie sagen

sie haben das problem dem management weitergeleitet,aber sie wisswn nicht warum die sperre und wie lange das dauert

ICH HABE OHNE BONUS GESPIELT

ICH HABE AUCH ALLE SCREENSHOT GEMACHT VOM CHAT

VON MEINER AUSZAHLUNG 300€ UND 120€ AUF MEINEM SPIELKONTO

BITTE UM HILFE

Dear quartasalvatore748,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello, the complaint can be terminated.

Received €300

now only 120€ are missing

And my account was deactivated for some reason, according to support, strange but the main thing is there is money

Hallo die beschwerde kann abgebrochen werden.

Habe 300€ Euro erhalten

es fehlen nun nur noch 120€

Und mein account wurde aus irgend ein grund deaktiviert laut support seltsam aber naja hauptsache geld ist da

Thank you for your reply, quartasalvatore748. Do I understand correctly that we can consider this complaint resolved?

Hello dear Kristina

Unfortunately, the case isn't quite over

The casino transferred my €300

however, 120€ that were in my player account are still missing

However, I keep getting the same email from Supoort

Please reply to the email exactly how it's written (your replies instead of "X"):

Account holder's name: X (full name should be provided)

Account holder's address: X (physical address: city, street, building)

Account holder's email address: X

Bank name: X (full name of your bank)

Bank address: X (physical address: city, street, building)

Account number: X

BSB: X

SWIFT (or BIC): X

Best regards,

Oshi Casino Support Team

I have already replied to the email 4 times with all my data

I think that's an excuse not to pay the 120€

PLEASE HELP

Hallo liebe kristina

Leider ist der Fall nicht ganz beendet

Das Casino hat meine 300€ überwiesen

jedoch fehlen noch 120€ die in meinem Spieler account waren

Ich erhalte jedoch vom Supoort immer wieder die gleiche Email

Please reply to the email exactly how it's written (your replies instead of "X"):

Account holder's name: X (full name should be provided)

Account holder's address: X (physical address: city, street, building)

Account holder's email address: X

Bank name: X (full name of your bank)

Bank address: X (physical address: city, street, building)

Account number: X

BSB: X

SWIFT (or BIC): X

Best regards,

Oshi Casino Support Team

ich habe schon 4 mal auf die Email mit meinen ganzen Daten geantwortet

Ich denke das ist eine ausrede um die 120€ nicht zu zahlen

BITTE HILFE

Hallllloooo no one there?

No help?????

Hallllloooo keiner da?

Keine Hilfe?????

Hello

The problem has been solved you can see the problem for solved.

greeting

quarter

Hallo

Das Problem hat sich erledigt sie können das Problem für Erledigt sehen.

Gruß

Quarta

Dear quartasalvatore748,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru