OLE777 Casino - Бонусний виграш гравця анульовано.

All terms have been complete and turnonver 25x always keep in chat with the CS for remaining turnover,after been completed , cs say you are cheating cheating @#@$$_ . When we ask for withdraw.

No detail answer from Ole777 CS, they take our deposit money and winning

Dear Ansukhoki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you been given any explanation from the casino which exact rule has been breached and why your winnings have been confiscated? If there’s any relevant communication, please forward it together with your bonus history to petronela.k@casino.guru. Finally, could you please specify which exact bonus you have redeemed and played? I would like to check terms and conditions.

Lastly, could you please clarify how much is the disputed amount?

I understand that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Ansukhoki,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.