N1 Casino - Затримка зняття коштів

Good afternoon,

I've been going since 5/Nov/2022 to try to make a withdrawal request at this casino. It's not even having money available in the account, it's processing an order that's been canceled for days.

I have been prevented from withdrawing the funds since I showed this interest, either due to lack of photos to prove identity (which I sent when creating the account) or due to lack of documentation related to the bank account, which has also already been uploaded to the account.

When I contact support, I talk to a person who is either not interested in helping, or is too dumb to understand my questions and I never get anywhere.

Withdrawal requests have been declined ever since and I'm still trying to figure out why.

In addition, the method used to make the first deposit has been removed from the available options for withdrawal and I have not received a response from support to know how to have this option available again.

Boa tarde,

Ando desde o passado dia 5/Nov/2022 para tentar fazer um pedido de levantamento neste casino. Nem é ter dinheiro disponível na conta, é processar o raio de um pedido que anda a dias a ser cancelado.

Tenho sido impedido de levantar os fundos desde que mostrei esse interesse, seja por falta de fotos a comprovar identidade (que enviei logo na criação da conta) ou por falta de documentação relativa à conta bancária, que também já foi carregada para a conta.

Quando contacto o suporte falo com uma pessoa que, ou não tem interesse em ajudar, ou é demasiado burra para entender as minhas questões e nunca chego a lado nenhum..

Os pedidos de levantamento teem sido recusados desde então e eu continuo a tentar perceber porquê.

Além disso o método usado para realizar o primeiro depósito foi removido das opções disponíveis para levantamento e não tenho resposta do suporte para saber como volto a ter essa opção disponível

Dear fnet00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdrawal is not approved by the casino.. that's the problem

Confirmation of the withdrawal is pending on the website, awaiting confirmation from the financial team, according to what they say, for a few days.

O meu levantamento não é aprovado pelo casino.. esse é o problema

A confirmação do levantamento encontra-se pendente no site, a aguardar confirmação da equipa financeira, segundo o que dizem, já à alguns dias.

Payment refused once again, requesting proof of the crappy card. Here is a print of the amount of documents sent, accepted and still, it's not enough to validate my identity??

Note: in the middle of these documents there is already a photo of the card, a proof of ownership of the card, proof of iban..

Pagamento recusado mais uma vez, solicitanto conprovativo da porcaria do cartão. Aqui fica um print da quantidade de documentos enviados, aceites e ainda assim, não é suficiente para validar a minha identidade??

Nota: no meio destes documentos ja existe uma foto do cartão, um comprovativo de titularidade do mesmo, comprovativo de iban..

Dear fnet00,

Have you received your withdrawal from the casino yet?

Good afternoon, not as expected.

However, I gave up trying to get anything back and canceled the account because I will never play in a casino like that again.

Boa tarde, não como era de esperar.

Entretanto desisti de reaver o qie quer que fosse e cancelei a conta pois não voltarei a jogar num casino assim

Thank you for your reply, fnet00. Did you have any funds left in your account when you canceled it?

Dear fnet00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.