N1 Casino - Бонусні виграші гравця обмежені.

Hello, I made a deposit on Friday 04/22/2022 with deposit and free spins bonus. I only received the deposit bonus after request and the first 25 free spins on further request. With these first 25 free spins I made a profit of €5000. This was canceled and I was credited with €200 as a gesture of goodwill?!

Guten Tag, ich habe am Freitag, den 22.04.2022 mit Einzahl- und Freispielbonus eingezahlt. Den Einzahlbonus erhielt ich erst nach Anfrage und die ersten 25 Freispiele auf weitere Anfrage. Mit diesen ersten 25 Freispielen erzielte ich einen Gewinn über € 5000. Dieser wurde gestrichen und man schrieb mir kulanterweise € 200 gut?!

Dear Tino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Also, would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Tino informed us via email that the issue has been clarified. Therefore we will now consider this complaint as ‘resolved’. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.