MyStake Casino - Вилучення гравця відхилено.

Hello,

My withdraw has been rejected many times, my account is full verified. I chat with support today, they say my account is under investigation. I don't know what is wrong with my account, i have no money left in my bank account, the situation is urgent.

Thank you for your help

Dear Djalil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus, please?

Have you tried using different withdrawal methods?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I finally made a bitcoin withdrawal like the first time. they never accept withdrawals with an IBAN.

and no i never had a bonus.

Thank you.

Thank you for your reply, Djalil. Do I understand correctly that the Bitcoin withdrawal has been processed successfully? Or are you still waiting for the casino to approve it?

The Bitcoin withdrawal has been processed successfully. Too bad i didn't do that in the first place. Thank for your help

Awesome news, Djalil. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.