MyStake Casino - Відкликання гравця затримується через проблеми з перевіркою документів.

No document seems good enough for them.

They ask for household bills, but I live with my parents.

I don't have a bank account, I only have a POSTPAY EVOLUTION account.

You can make deposits but you can't make withdrawals.

Unbelievable.

I also sent my tax return

Even that wasn't good enough for them.

I went to the post office to get a bank statement, and even that didn't validate my address, and I can't withdraw MY 750 euros.

I'll take action in the appropriate places against MY STAKE.

Qualsiasi documento per loro non va bene.

Ti chiedono le bollette di casa e io vivo con i miei genitori.

Non ho un conto bancario ma ho solo un conto con POSTPAY EVOLUTION.

Puoi fare i versamenti ma non puoi prelevare.

Incredibile.

Ho inviato anche la mia dichiarazione dei redditi

Nemmeno quella andava bene.

Sono andato in posta per fare l'estratto conto e nemmeno con quello mi hanno convalidato la residenza e non riesco a prelevare i MIEI 750 euro.

Provvederò nelle sedi opportune verso MY STAKE

Dear drebianchini7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your home address seems to be the only obstacle standing between you and successful verification? Did the casino explain what was wrong with your documents and what you should do in order to successfully pass the verification? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear drebianchini7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.