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Hi, I accidentally accessed the welcome bonus and I didn't know that I had to play or bet 30 times. I would like to recover my previous balance 11.63. I played a few times, it doesn't matter if it deducts what I lost in the bonus, I just don't want to have to bet 30 times more I wait for your answer

Hola sin querer accedí al bonus de bienvenido y no sabía que tenía que jugar o apostar 30 veces, quisiera recuperar mi saldo anterior 11,63 jugué unas cuantas veces no importa si me descuenta lo que perdí en el bonus solo no quiero tener q apostar 30 veces más espero su repuesta

Dear sebastianqg21,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do you want to cancel the bonus?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear sebastianqg21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.