MyEmpire Casino - Гравець відчуває затримку виведення коштів.

I won over €1000 in the casino, but I was only able to request a withdrawal of €500 for processing. For the past six days, I have been hearing nothing but excuses. The casino's terms and conditions state that a withdrawal should be processed within three business days. This time has passed and still nothing has happened. I was told in the chat that I should be patient. The remaining €700 was of course lost, as you can't withdraw more than €500. However, if this is not released for withdrawal, no further withdrawal is possible.

This is a very unprofessional casino.

I'm curious to see if I will receive the remaining winnings.

I never had such problems in any other casino...

Ich habe in dem Casino über 1000€ gewonnen, konnte allerdings nur 500,- zur Auszahlung in die Bearbeitung geben. Nun höre ich seid 6Tagen nichts anderes als Ausreden. In den AGB's des Casinos steht eine Bearbeitungszeit einer Auszahlung: innerhalb 3WERKTAGEN. Diese sind verstrichen und noch immer ist nichts passiert. Im Chat habe ich zu hören bekommen, daß ich Geduld haben soll. Die übrigen 700,- natürlich verspielt, da man ja nicjt mehr wie 500,- auszahlen lassen kann. Wenn diese aber nicht zur Auszahlung freigegeben werden, kannman auch keine weitere Auszahlung tätigen.

Sehr unseriösen Casino.

Bin mal gespannt ob ich den übrig gebliebenen Gewinn erhalte.

Indochina keinem anderen Casino solche Probleme je gehabt......

Dear 986Manu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear sthieser024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.