Mr Bet Casino - Запит гравця на зняття коштів затримується.

Hello, the casino has kept me waiting for a withdrawal for 2 weeks now. My account was already verified, but suddenly I was asked to verify it again. After I submitted a request for an address change, as I have moved in the meantime, I have been continuously given the excuse that the department has a lot to do. It has now been over 10 days, and the casino has not given me any feedback. I'm asking for help.

Hallo, das Casino lässt mittlerweile seit 2 Wochen auf eine Auszahlung warten. Mein Account war bereits verifizert doch auf einmal sollte ich mich wieder verifizieren. Nachdem ich daraufhin einen Antrag gestellt habe auf Adressänderung, da ich zwischenzeitlich umgezogen bin werde ich seitdem nur noch vertröstet mit der Info das die Abteilung viel zu tun hat. Es sind mittlerweile über 10 Tage, das Casino hat mir keinerlei Rückmeldung gegeben. Ich bitte um hilfe

Dear sanelinho123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you made any successful withdrawals from this casino before?

When exactly did you change your permanent address?

Did you request an address change after your initial verification was approved?

Do you have any official documents showing that you moved from your old permanent address to a new one?

Has the address been changed in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

yes, I have paid out several times.

I moved a few weeks ago

yes, I had to verify myself again. That's why I requested a change of address

I have a registration certificate

No, the address has still not changed.

Hallo

ja ich habe mehrfach ausgezahlt .

Ich bin vor ein paar Wochen umgezogen

ja ich musste mich erneut verifizieren . Deswegen habe ich dir adressänderung beantragt

ich habe eine melde Bescheinigung

nein die Adresse ist immer noch nicht geändert .

Thank you for your reply. Please forward me all the communication between you and the casino regarding the verification of your new address at veronika.l@casino.guru. Include all the other evidence that could be relevant to our investigation as well. Thank you for your patience and cooperation, and I look forward to assisting you further.

Dear sanelinho123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.