Mr Bet Casino - Гравець вважає, що виникла затримка із виведенням коштів

I've made a withdrawal before now I requested a withdrawal of 2500 they asked for document verification I've already sent them all over 48 hrs and they haven't verified

They're winding me up, I feel offended and insecure

Já fiz saque antes agora solicitei um saque de 2500 pediram verificação de documentos já mandei todos já faz mais de 48 hrs e não verificaram

Estão me enrolando me sinto ofendido e inseguro

Dear mark8805,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear mark8805,

Have you received your withdrawal from the casino yet?

I spent the balance and asked for account deletion

Gastei o saldo e pedi exclusão da conta

Sadly, since you have played/lost your winnings and asked for account closure, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Please, let me know if there is anything else we could do for you, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear mark8805,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.