Mr. O Casino - Гравець повідомляє про несправність гри, яка впливає на виграш.

This is so ridiculous the way this casino is acting.

So the game galaxy blast it has the potential to get some massive wins thats the only reason i keep playing it. It definitely still has some bugs that they wont addmitt to they just keep Blaming the Players for whatever happened.

This time however it is all on them 100%

So i was betting 11 dollars a turn the game froze my money amount but continued to run and went as high as it can go i have screenshots of this but they are saying that the scrrenshots are not good enough that u should be screen recording all my game play?

Thats not right is it?

Dont casino's have records of all the

Play to cover their own butt? For payment purposes and what not?

You can see in my screenshots that my cashout amount is not on the leaderboard at any timewjen if i cashed out it would post right away....

And you can also see in the top right corner that my service on my device is at full bars yet they are tryi g to say that i was having internet connection issues? Funny how there eas no connection issuseswhrn they were winning the 80 from me at first but as soon as i win there is connection issuaes? Sounds a little wonky to me how about you wahts your opinion?

Dear Mikeydee707,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr. O Casino.

I apologize but it's impossible for us to conclude from the screenshots your game round froze or experienced a bug.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what the disputed amount represents in this situation?
• Has the casino refunded your bet or was the bet amount lost?

Thank you very much in advance for your reply.

Best regards,

Tomas

So i was not able tovash out at any point the amount stoped at 82.39 the multiplier kept going up and i to be honest was reying to stop it at the first screenshot s multiplier of 40x thats when i noticed the amoumt had stopped so i kept taking screenshots because i couldn't stop it at my fist amount and the multiplier went all the way to the games maximum of 5000 .

The Casino instantly started to blame me and tell me i should video record my gameplay.( i dont have an i phone)

Don't the casino's record for payout purposes and to prevent fraud? Why can't they bring ip the video? That shouldn't be my responsibility and it seems to be a little much for each player to have to do?

And no they didn't offer to return my bet .

And that particular game i have tried to brimg to their attention a different problem that they kept all the bets for that issue to (140 worth of bets).

But that got blamed on me as well they said i was purposely exiting the game and leaving

My bet so they weren't responsible for reimbursement of said bets.

In conclusion if i didn't stop the multiplier or couldn't and the game went to the max then they should owe me the maximum i wod have won which is 55,000 dollars.

They are staying my internet connection was bad? How is that my device had full signal it can be seen in the top right corner of the screenshots.

Still no Response drom them or updates?

Dear Mikeydee707,

I am sorry but the evidence you provided, is not sufficient for us to ask for anything from the casino. The indicator in the game seems to indicate connection issues.

• Could you please share your game history and your discussion with the casino regarding the game round in question?
• Share screenshots here or send relevant information to my email at tomas@casino.guru

I sent a email to yoyr personal address you put in the chat above with a bunch vut not all the screenshots i have of them doing the same thing to me for a large amount and not one time did they even offer to give just my bet back.

I feelnthat you all really need to step in and help hold them accountable for this nonsense that seems to happen when ever they are going to have to pay out a good size pot....

Dont let them continue to get away with thos nonsense and go on to do it to someone else...... the game does not continue to run up the multiplier if there is any kind od errors that occurred it just does not do that never has never will

they might not be in the correct order but here is the conversation i had with them

here are the rest of the conversation again probably not in correct order

Hopefully thus is enough evidence for you

Thanks for the information provided.

I am sorry but this is not enough for us to proceed. Without evidence of unfair losses, we stand no chance in confronting the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.