MiCasino - Рахунок гравця закрито під час спроби зняти виграш.

I was playing at this casino for just over a week where initially, after many deposits (almost 20), I was losing. Eventually, I managed to win and stopped playing to make a withdrawal (2,100,000 CLP). Yet within 2 hours of doing so, my account was closed for alleged non-compliance with the casino's rules, and I’ve been unable to access it ever since. I've spent over 2 weeks trying to contact the casino and the only responses I've received, via chat and email, have been nonsensical.

They're complete scammers.

estuve jugando un poco mas de una semana en este casino donde perdí al principio después de muchos depósitos.( casi 20) hasta que finalmente pude ganar y pare de jugar para poder hacer un retiro (2.100.000 clp). y a las 2 horas mi cuenta había sido cerrada por incumplimiento con las normas del casino y no pude acceder nunca mas . llevo mas de 2 semanas tratándos de comunicarme con el casino y solo dan respuestas sin sentido por el chat y por mail.

son unos estafadores

Dear emi9898989898,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MiCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was a player for at least 1 month.

I noticed the block a few hours after I made the withdrawal to see if it had already been completed. and I couldn't enter.

blakcjak live.

No, it was with deposits. I made about 30 deposits until I was able to earn something with the last one and withdrew it.

They should close this casino, it is a scam, I no longer have anything to do because the only thing they tell me is that I failed to comply with the terms and conditions. (which I didn't do) and if I had done it because they just had to realize when I made a withdrawal. They made up an excuse not to pay me the money I earned. They are scammers. I hope they close that casino.

fui jugador por lo menos 1 mes.

me di cuenta del bloqueo unas horas después que hice el retiro para ver si ya se había completado. y no podia ingresar.

blakcjak en vivo.

no, fue con depósitos. hice como 30 depósitos hasta que con el ultimo pude ganar algo y lo retire.

deberían cerrar este casino es una estafa, ya no tengo nada que hacer porque en el cha lo único que me dicen es que incumplí con los términos y condiciones. (cosa que no hice) y si lo hubiera hecho porque justo se tenian que dar cuenta cuando hice un retiro. inventaron una excusa para no pagarme la plata que gane. son unos estafadores ojalá cierren ese casino.

Has the casino made any accusations against you or referenced any rules being broken?

If you have communication from the casino please share it here as screenshots or forward the information to my email at tomas@casino.guru

Dear emi9898989898,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.