Max Vegas Casino - Затримка зняття коштів

I was actively talking to them for the first 4 business days after I had requested withdrawal and they were always quick to answer my chat and check my request. Apparently they have a policy that says your first withdrawal can take up to 7 business days to complete (not found in the T,C) I was also told that KYC wasn't needed and that my deposit was verification enough, which I thought was odd. So I didn't bother them until the end of the 7th business day comes around and I try to chat with them again. No word back and my chats aren't being read and seems to have an automated response saying Hello we are currently offline and has said that for the past 4 days at least. One other thing stuck me odd and worrying. Ever since the same day and exact same time when I submitted my withdrawal request, I have been getting numerous spam emails( phishing attempts) to give up some personal information. I know better. It's worrying that maybe the site was hacked and I sent my deposit to some thief or the casino is running a scam and/or they are shut. Anyways just a warning but I will keep this thread updated if or when I hear something more. Also as of time of writing this, the website is down completely.

Dear davidmhuitt,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

i still havent been in contact and no update. not looking good.

Dear davidmhuitt,

Have you received your withdrawal from the casino yet?

No I have not received any still no response by email or live chat. Withdrawal still says requested.

Thank you for your reply, davidmhuitt. Have you made any successful withdrawals before? If possible, please post a screenshot of your withdrawal history here in this thread.

Did you accumulate your winnings with or without an active bonus?

I haven't withdrawn with them before and I made my win with a free chip. It was my first free bonus with them and it was my first deposit after the winnings. I still haven't heard from them at all and no cash out.

Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, if you've received any reply from the casino in the meantime, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear davidmhuitt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.