Malina Casino - Запит гравця на зняття коштів затримується.

Hello, I have 500 euros to withdraw from Malinacasino, but they keep postponing it and making excuses. They repeatedly place the withdrawal request back into my gaming account. However, I do not want the money in the game; I want to withdraw the amount.

ola eu tenho 500 euros para levantar no Malinacasino mas me estão sempre a adiar e arranjando desculpas, e estão sempre a voltar a meter o pedido de levantamento na minha conta do jogo. Mas eu não quero o dinheiro no jogo mas sim levantar o montante.

Hello pedropacheco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I'm always talking to them in the chat to ask for the withdrawal, there was even a customer support person who told me that the money had been refused by my bank. But it was never refused by my bank. These 500 were never attempted to be sent. And I still had to call the bank line to spend my money in vain so I could talk to my bank. This is not done and is in bad faith. My account is fully verified. The money I bet was clean money from my sweat

Estou sempre a falar com eles no chat a pedir o levantamento até teve um suport ao cliente que me disse que o dinheiro tinha sido recusado pelo meu banco . Mas nunca foi recusado pelo meu banco. Estes 500 nunca foram tentados no envio. E ainda tive que ligar para a linha do banco gastar meu dinheiro em vão para poder falar com o meu banco. Isto não se faz e é de mau fé. Minha conta está toda verificada. O dinheiro que apostei foi dinheiro limpo do meu suor

Hello pedropacheco,

Since when exactly is the withdrawal pending?

Dear pedropacheco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.