LuckyWins! Casino - Вилучення гравця відкладено.

On 07/06/24, I requested a withdrawal.

I have been verified since 2022 and have successfully withdrawn winnings before. It usually took 1-2 business days for the status to change from "Processing" to "Accepted," and I received my winnings promptly.

This time, however, that hasn't happened.

The request has been in processing since 07/06/2024, and support keeps giving me standard responses saying it shouldn’t take much longer to be released.

I've never had problems before and have always been satisfied, but now I'm unsure if I'll ever receive my winnings.

Seit 06.07.24 habe ich die Auszahlung angefordert.

Ich bin seit 2022 verifiziert und habe auch schon Gewinne ausgezahlt. Immer waren es 1-2 Werktage bis der Status von "In Bearbeitung" zu "Akzeptiert" geändert wurde und ich meinen Gewinn erhalten habe.

Bei dem aktuellen Gewinn ist dies nicht passiert.

Es ist seit 06.07.2024 in Bearbeitung, der Support vertröstet mich immer mit Standardantworten, dass es wohl nicht mehr lange dauert bis es freigegeben wird.

Ich hatte vorher nie Probleme und war immer zufrieden, aber jetzt bin ich mir unsicher ob ich den Gewinn überhaupt erhalten werde.

Dear pip012301,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear pip012301,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.