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I never had added any bouns to my account, it was the incentive for opening the account.. I played and literally was down to under 10$ and won the 125$ it was listed as cash. The next day a operater when in my account and manually added a bonus making a play through of 3k to withdraw my cash balance.. the conversation between us was a bold lie and bad business practices

Dear Brian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Do I understand correctly that your winnings from a Registration Bonus have been voided?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Brian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.