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I tried to withdraw my money for the first time but it told me that to withdraw on that card I would have to use it first as a payment method (even if I had put the money with it). To try to solve it, however, I loaded 10 euros with that VISA card to be able to withdraw. After that I started getting a "MODAL.ERROR.5303.TITLE" error that didn't allow me to withdraw my money anyway. I contacted the support who advised me to follow several steps, after completing them, still nothing and the same error keeps coming out.

ho provato a prelevare i miei soldi una prima volta ma mi diceva che per ritirare su quella carta avrei dovuto usarla prima come metodo di pagamento (anche se avevo messo i soldi con la stessa). Per provare comunque a risolvere ho caricato 10 euro con quella carta VISA per poter prelevare. Dopo di che mi è iniziato ad uscire un errore "MODAL.ERROR.5303.TITLE" che non mi permetteva comunque di ritirare i miei soldi. Ho contattato l'assistenza che mi ha consigliato di seguire diversi passaggi, dopo averli completati, ancora nulla e lo stesso errore continua ad uscire.

Dear AntonioRotolo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Is there any other withdrawal method that you could try? Did the casino indicate what could cause this error? If possible, please post here a screenshot displaying the error message you see when you try to request a withdrawal.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear AntonioRotolo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.