Legit99 Casino - У гравця виникають проблеми зі зняттям через претензії на бонуси.

I was made to play all my winnings back because they said I took a bonus. As I never take bonuses on my deposits because I want my withdrawal be quick but I had to argue my point until I thought I was not getting my money and from $2500 down to $500 until I could withdraw

Dear jstrangaz901,

Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you've experienced with your withdrawals.

From what you’ve mentioned, it seems that your winnings were played back into the casino, leaving you with a reduced balance of $500. Since you played your winnings, the situation becomes more complicated.

As you likely know, once winnings are played and lost, there is very little we can do to retrieve the funds, as the money has already been wagered. Casinos typically require that players meet certain conditions, and if those conditions are not met, the winnings can be forfeited. Additionally, if you were not aware of a bonus being applied, this could be another factor contributing to the issue.

I understand this is frustrating, but given the circumstances, there is not much we can do to reverse the outcome unless there is further evidence of a mistake or unfair practice on the casino’s part.

If you have any additional information or documents, feel free to send them to my email at petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear jstrangaz901,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.