Legiano Casino - Виведення виграшу гравця відкладено.

Hello,

I think something's wrong.

My withdrawals are not being processed.

Hallo,

Ich glaube da stimmt was nicht.

Meine Auszahlungen werden nicht bearbeitet.

Dear hanemannroman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The first 500€ were paid out

Die ersten 500€ wurden ausbezahlt

Dear Casino Guru Team,

this is really crazy.

Now my account has been blocked and my €300 withdrawal has been canceled. I won a total of €800 and have withdrawn it.

500€ were paid out 2 days ago.

It's true that I requested account closure several weeks ago. But the casino still has to pay me €300.

Liebes Casino Guru Team,

das ist wirklich der Wahnsinn.

Nun wurde mein Konto gesperrt und meine Auszahlung in Höhe von 300€ storniert. Ich habe insgesamt 800€ gewonnen und zur Auszahlung gebracht.

Vor 2 Tagen wurden 500€ ausbezahlt.

Ich habe vor mehreren Wochen um Konto Schließung gebeten, das stimmt. Aber das Casino müsste mir trotzdem noch 300€ ausbezahlen.

That's not true, I didn't receive any payout!

das stimmt nicht, ich habe keine Auszahlung erhalten!

The casino continues to spread untruths, I have not received a payout of €300.

das Casino verbreitet weiterhin Unwahrheiten, ich habe keine Auszahlung von 300€ erhalten.