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I had a balance of 160.54 which disappeared even though I didn't play. They claim that I made a bet and that this bet resulted in 45 USDT, which is why they reimbursed me this amount. That's not true, I did not bet the 160.54.

They gave me back 45 USDT, so I'm still missing a refund of 115.54 USDT. I have all the evidence to back up what I'm saying.

Tenia de saldo 160.54 no los jugue me desaparecieron. Ellos dicen que hice una apuesta y que esa apuesta dio como resultado 45 usdt por eso me reembolsaron ese monto. Es mentira yo no aposte los 160.54

Me devolvieron 45 usdt por lo que falta que me devuelvan 115.54 usdt. Tengo todas las pruebas de lo que digo

Dear Gusgus1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I checked the screenshots it seems the bet was accepted by the system but due to a technical glitch the result of the bet wasn't recorded by the provider and was only credited after a delay.

Check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Since the bet in question is recorded in succession to your previous bets, this might be a plausible explanation.

Please let me know if I overlooked any information, otherwise, your complaint will be closed.

I'll await your reply.

Best regards,

Tomas

Casino.Guru

Is not true. Talk to the evolution game provider. And I also have the history of bets made in immersive roullete. And I swear casino guru that I did not bet 160.54 usst. It was live roulette. It's a lie that I bet. They show the ID of my play and what number came out and they show my bet. I explain how it was, there were 160.54 USD left. I WANTED TO BET and the system already told me you have no balance. Even though the roulette wheel said 160.54. He told me that he no longer had a balance. Jackbit is lying. I didn't bet those 160.54. Show my play id. It is simple. My exact bet was the number that came out. With txid and we solve the problem. Do you know why they don't show it? Because they don't have it. And they wanted to give me 45 dollars to keep me quiet. I am not going to remain silent and I am going to continue with my claim.

Dear, it's simple. In evolution they give you everything I ask for. Show my move dw 160.54 with the txid. I also show you my history. They will see that I don't play.

No es verdad. Hable con el proveedor del juego evolution. Y ademas tengo el historial dw apuestas realiados en immersive roullete. Y les juro casino guru que yo no aposte 160.54 usst. Era en una ruleta en vivo. Es mentira que aposte. Que muestren el id de mi jugada y que numero salio y que muestren mi apuesta. Les explico como fue quedaban 160.54 usdt. QUISE APOSTAR y ya el sistema me dijo no tienes saldo. Por mas quw en la ruleta decia 160.54. Me decia que ya no tenia saldo. Jackbit esta mintiendo. Yo no aposre esos 160.54. Muestren el id de mi jugada. Es simple. Mi apuesta exacta el.numero que salio. Con el txid y solucionamos el problema. Saben porque no lo muestran? Porque no lo tienen. Y quisieron darme 45 dolares para que mw calle. No me cvoy a callar y voy a seguir con mi reclamo.

Estimados es simple. En evolution les dan todo lo que les pido. Muestren mi jugada dw 160.54 con el txid. Yo les muestro tambien mi historial. Veran que no jugue.

The evolution provider told me that there was no bet. And now on top of that they blocked my user on jackbit from accessing the account. Tell me why you were blocked?

Maybe I already have everything I need. It's not going to help them.

El proveedor evolution me dijo que no hubo apuesta. Y ahora encima bloquearon en jackbit mi usuario para que no acceda a la cuenta. Cuenteme porque lo bloquearon?

Igual ya tengo todo lo que necesito. No les va a servir.

I did make those bets I sent. The one they say is 160.54, I didn't do any. And I have the evolution gaming test that confirms it. And the 45 USDt was credited to me by Jackbit manually to keep me quiet. Let them show you the truth of the play and I swear I won't bother you anymore.

Esas apuestas que envie si las hice. La que dicen de 160.54 no hice ninguna. Y tengo la prueba de evolution gaming que lo confirma. Y los 45 usdt me los acredito jackbit manualmente para callarme. Que muestren el txid de la jugada y les juro que no molesto mas.

Now I can't log in because they blocked my account.

Ahora ya no puedo ingresar porque me bloquearon la cuenta.

Have you received any justification for why your account was blocked?

Was there any withdrawable balance on your account?

If you have any correspondence from the casino please forward it to my email at tomas@casino.guru

Dear Gusgus1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.