IceCasino - Виведення виграшу гравця відкладено.

Hi

On the one hand I can't confirm my email in my account the message comes up that I get an email but I don't get it. Then I requested payment on 10.10. I also uploaded various documents but nothing happens there either. The support does not go through the casino. And when I write to the support via my email I get no answer. Now I don't know what to do to get my money.

Greetings Argauer

Hallo

Zum einen kann ich meine Email nicht bestätigen im meinem Account kommt die Meldung das ich eine Email bekomme nur die bekomm ich nicht. Dann habe ich Auszahlung beantragt am 10.10. habe auch diverse Dokumente hochgeladen aber auch da passiert nichts. Über das casino geht der Support nicht. Und wenn ich den Support über meine Email anschreiben bekomme ich keine Antwort. Nun weiß ich nicht was ich tun kann um an mein Geld zu kommen.

Gruß Argauer

Dear DeathDevil78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear DeathDevil78,

Have you received your withdrawal from the casino yet?

Dear DeathDevil78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.