Godbunny Casino - Гравець бореться із затримкою зняття коштів і проблемами з обліковим записом.

Hello,

As always, I trust in your constant support! I am having an issue with withdrawals. Please note that my account has already been correctly verified before I requested the withdrawal! At this casino, I have always deposited exclusively with JETON CASH, which, as you know very well, is a virtual prepaid one-time-use card that can be purchased on various online platforms. Today, I tried in every possible way to withdraw but I am unable to do so. As I do not own any credit cards or a Mifinity account, I cannot find a solution to withdraw. In chat, the operators at Godbunny suggested that I make a small deposit using another deposit method so that I can then proceed with the same withdrawal method. I clicked on Bank Transfer, among their deposit methods, to deposit €10, but when I click on the Bank Transfer option, it takes me to MIFINITY and not to a bank transfer 🤬🤬🤬. Thanks to you at CASINO GURU, I have always managed to resolve all issues.. I hope it will be the same this time as well!🤞🏻🤞🏻🤞🏻 Awaiting your kind response, I wish you a good evening.

Best regards

Salve,

come sempre confido nel vostro costante supporto! Sto avendo un problema con i prelievi. Premesso che il mio conto è stato già verificato correttamente prima che io chiedessi il prelievo! In questo casinó ho sempre solo e depositato con JETON CASH, che come sapete benissimo è una carta prepagata virtuale usa e getta che si acquista su varie piattaforme on line. Oggi ho provato in tutti i modi a prelevare ma non mi fa prelevare. Non avendo di mia proprietà carte di credito o conto mifinity non riesco a trovare una soluzione per prelevare. In chat gli operatori di Godbunny mi hanno consigliato di depositare un minimo con un altro metodo di deposito in modo poi di procedere con lo stesso metodo di prelievo. Ho cliccato su Bank Transfer, tra i loro metodi di deposito, per depositare 10€ ma quando clicco sulla voce di Bank Transfer mi porta su MIFINITY e non su trasferimento bancario 🤬🤬🤬. Ogni volta grazie a voi di CASINO GURU sono riuscito a risolvere tutti i casi.. spero che sia così anche questa volta!🤞🏻🤞🏻🤞🏻In attesa di un vostro cordiale riscontro vi auguro una buona serata. Cordialmente

Dear Ragmn82,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Godbunny Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Do I understand correctly that this is the first time you are trying to withdraw winnings from this casino?

What other payment methods do you see as options for withdrawal?

Could you please send me a screenshot of the window you see when you choose bank transfer as your withdrawal method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika