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I received an email on Sunday saying that in order to access my account again I would have to contact the casino chat, send them an email or contact them at +44 (203) 769-19-62.

I contacted the casino via the chat on the site, I talked to an operator and he told me that in 2 hours I would receive the account recovery email for me to change the password.

So far I haven't received anything after 12 hours. I tried to contact the casino via the email I received and also got no response.

Recebi um e-mail no domingo dizendo que para acessar a minha conta novamente eu teria que entrar em contato pelo chat do cassino, mandar um e-mail para eles ou entrar em contato no número +44 (203) 769-19-62.

Entrei em contato com o cassino pelo chat do site, conversei com um operador e o mesmo me disse que em 2 horas eu iria receber o e-mail de recuperação de conta para eu trocar a senha.

Até agora não recebi nada depois de 12 horas. Tentei contato com o cassino pelo e-mail que recebi e também não obtive resposta.

Dear MarllonSales,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m not sure how we could be of any help if the tech department of the casino wasn’t able to fix the problem.

My only suggestion would be that this issue might be caused by playing on one device, not logging out properly, and starting another session on a different device. Could you please advise if you’re experiencing difficulties accessing your account or if the entire website seems to be offline?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear MarllonSales,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.