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Gembet has confiscated my winnings of avout $3.1k quoting "unfair betting" after I completed the 30x turnover amount of $24k calculated by ($400 my own money + $400 bonus money)x30 turnover. And the max turnover per bet is only $100

The example of "unfair betting" that they gave was betting on both red and black on the roulette. But according to their terms and conditions the winnings from this will be confiscated. But how is there even earnings from this? Lets say $50 on red and $50 on black would not make me any profit but risk losing $100 to green due to the house advantage in roulette. 

Instead of the $4.2k that i was supposed to be able to withdraw, i was only able to withdraw $990 which is also just pending

Dear Deanxdd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you play any other games besides the roulette while this bonus was active?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have played baccarat as well, while betting on both player and banker which is a net loss since the bank winrate has a commission of 5%

Thank you very much, Deanxdd, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Deanxdd for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GemBet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter