Виведення коштів казино Spinado (Сторінка 2)

I hope Casino speaks out. However, I think it is unlikely to happen. This is an omission on the part of the Casino, including refusing to provide betting reports.

Torço que o Casino se manifeste. Entretanto, penso ser pouco provável que aconteça. Trata-se de omissão por parte do Casino inclusive negando-se a fornecer relatórios de apostas.

Have you had any news from the casino regarding the issue?

I myself requested a response from the manager, then I received a call from her. The response I received was that the department responsible for confiscating my winnings insists it was legitimate. Even presenting all the evidence that the casino is contradictory, including conversations via chat and email with support.

I'm losing hope that the casino will reverse this on its own.

Eu mesma solicitei retorno da gerente, então recebi uma ligação dela. A resposta que recebi foi que o departamento responsável pelo confisco dos meus ganhos insiste que foi legítimo. Mesmo apresentando todas as provas de que o casino é contraditório, inclusive as conversas via chat e e-mail com suporte.

estou perdendo as esperanças de que o casino reverta isso por conta própria.

The day after the call, I received an email from the manager offering a bonus, but I quickly dismissed it as I really won't deposit at this casino.

The account manager is willing and attentive to my case, but unfortunately, according to her, she cannot make the decision to return the confiscated amount.

I believe that only with your help is there a possibility of reversing this.

No dia seguinte a ligação, recebi um e-mail da gerente ofertando bônus, mas logo dispensei pois realmente não irei depositar nesse casino.

a gerente da conta dispõe de boa vontade e atenção com meu caso, mas infelizmente, segundo ela, não pode tomar a decisão de devolver o valor confiscado.

acredito que somente com ajuda de vocês exista uma possibilidade de reverter isso.

I imagine she sounds quite nice, though we got very little information from the message. From my perspective, and as Romi mentioned, it's crucial for the casino to join the discussion or provide the full explanation. We just have to wait until the complaint reaches that stage soon.

I'd also like to thank you for providing such a complex description of the whole situation.

Hopefully, the breaktrough is near.

thank you🙏🏼

I also hope that the casino takes a stance on this situation here on the forum.

It's all very frustrating. Nothing seems transparent to me in this casino.

obrigada🙏🏼

tambem espero que o casino se posicione sobre essa situação aqui no fórum.

É muito frustrante tudo isso. Nada me parece transparente nesse casino.

Just try to stay calm, and a bit of patience is needed here as well. I will keep my fingers crossed for the best result.🤞

Thank you very much for being willing to help me🙏🏼

Agradeço imensamente por se dispor a me ajudarem🙏🏼

You're welcome, if you learn anything new or if something changes in your complaint and the casino responds, be sure to let us know. 

Hello!

Follow the email I just received from the casino. are irreducible in relation to the confiscation position.

Olá!

segue o e-mail que acabei de receber do casino. estão irredutíveis em relação a posição de confisco.

As I mentioned here previously, bets above R$9 are blocked by the casino, making it impossible to play with amounts above the limit. Even so, they confiscated ALL my winnings with bets lower than the limit, due to ONE BLOCKED SPIN

como Mencionei aqui anteriormente, as apostas acima de R$9 são bloqueadas pelo casino, impossibilitando jogar com valores acima do limite. Mesmo assim confiscaram meus ganhos TODOS com apostas inferiores ao limite, por UM GIRO BLOQUEADO

I see! By placing one bet in the amount of R$10 (instead of R$9), you have violated the maximum bet rule, and the casino deems it fair to void your winnings. Well, I'd say this is a far too strict application.

One honest mistake should not be used as the ultimate excuse, I'd say. I'm so glad you have submitted the complaint because we always try to approach each problem individually. I truly hope for a happy ending here.

What intrigues me is that the casino blocks bets above R$9. You can't bet even if you wanted to. So even if someone makes a lot of high bets, they are not carried out because of the blockage that is generated by the system. In the group I belong to there were many confiscations by SPINADO, I have never seen anything like this, I myself have never disrespected casino rules, this is the first time I have had winnings confiscated.

I believe this is another flaw on the part of the casino that uses it for its own benefit.

Look, if the casino blocks spins above the limit, then the bets don't go through, right? Therefore, it could not be confiscated as there is no bet made, even if it was a single spin.

In my understanding, for the confiscations to be legitimate and within the terms, the casino should, in addition to exposing (outside the terms as well) the betting rules together with the penalty, remove the blocks on higher value bets, so that the player being aware of the rules and choosing to break them, have effective bets and then winnings may be confiscated.

spins blocked by the system cannot be considered betting.

O que me intriga é que o casino bloqueia as apostas acima de R$9. Não é possível apostar mesmo se quisesse. Então mesmo que alguém faça muitas apostas altas, elas não são efetivadas por causa do bloqueio que é gerado pelo sistema. No grupo que participo houveram muitos confiscos pela SPINADO, nunca vi algo assim, eu mesma nunca desrespeitei as regras dos casinos, é a primeira vez que tenho ganhos confiscados.

acredito que essa é mais uma falha do cassino que usa para benefício próprio.

veja bem, se o casino bloqueia giros acima do limite, então as apostas não são efetivadas, certo? Logo não poderia confiscar pois não há aposta efetivada, mesmo sendo um único giro.

no meu entendimento, para que os confiscos sejam legítimos e dentro dos termos, o casino deveria além de expor (fora dos termos também) as regras de apostas juntamente com a penalidade, remover os bloqueios das apostas de valor superior, para que então o jogador estando ciente das regras e escolha infringi-las, tenha apostas efetivas e então os ganhos poderão ser confiscados.

giros bloqueados pelo sistema não pode ser considerado apostas.

What you wrote makes sense to me. The situation would be much easier to avoid if all casinos were able to enforce the maximum bet rule on the software level. Some can do that, and some just can't, leaving the players in quite an uncertain position. Reading the Terms and Conditioins is still a must.

I would agree that spins blocked by the system cannot be considered betting. It sounds very reasonable, and hopefully, the complaint will validate your point of view.

However, even explaining all of this in detail to the Casino, even sending screenshots of the instructions I received via chat and email, the Casino remains in the same position and, worse, is not responsible for the guidance provided by the support itself.

I don't think Casino will make a public statement here on the forum, or it would have already done so.

I really don't know what action to take in the face of this omission. Is it possible to report the complaint to whoever regulates this casino?

Entretanto, mesmo expondo tudo isso detalhadamente ao Casino, mesmo enviado as capturas de tela das orientações que recebi via chat e e-mail, o Casino permanece na mesma posição e, pior, não se responsabiliza pelas orientações prestadas pelo próprio suporte.

Penso que o Casino não irá se manifestar publicamente aqui no fórum, ou já teria feito isso.

Realmente não sei qual medida tomar diante dessa omissão. É possível reportar a denúncia à quem regulamenta este cassino?

Follow emails from the manager.

segue e-mails da gerente.

So I would disagree with the support, because if it could misslead me anyway and the casino is not responsible for it, then who is ?That's a pretty benevolent approach from them.

I also see that they offer you a bonus as an excuse, but that wouldn't be enough for me. If the casino treated every case like this, then support could boot every player and it would be fine for them. So I guess they don't have a good reputation. 

So let's wait and see what Branislav finds out in your complaint and if the casino manages to reply in the complaint thread. If not, then he will advise you what you could do, which is to write to the licensing authority.