Містер Бет мені не платить (Сторінка 2)

Mr bet.... just getting the runaround in regard to documentation with specifics. I was playing in one money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do but because it needs don't line up on having a bit of an issue

Hello and thank you for the quick response it's very comforting to know that you're out there to help people like myself. The documentation for the verification is kind of a Troublesome roller coaster. I have a few more things I would like to try and do with my bank before I formally require help.

just getting the runaround in regard to documentation with specifics. I was playing and won money on a Friday evening the 7th of February and my statement show all the transactions on the Monday the 10th. This is common for banks to do.but I'm worried that if the dates don't line up I will be having a bit of an issue. I'm going to go sit down with my bank today and see if we can find out a way around this or I just will have to submit my original download of my statement with the dates not lining up.

I'll keep you posted but if you have any good words of advice in regard to this scenario I would love to hear it thanks

I don't think you need advice from me because you're going about it very sensibly. That's what is needed, to try to sort it out with the bank and I think or hope that they will be able to issue such a document so that your transactions to the casino can be seen there on a given date. If not, you might get some kind of notification from the bank that you could give to the casino, but it's not something that is unusual for banks as you said. I've seen cases like this and it does happen from time to time, but most of the time it's always resolved. So if you couldn't sort it out yourself then as I said, let me know.

If something has changed so far I will be glad to hear about it too.

this was the response from Mr. Bet.

I'll just be a little more patient and keep everybody informed

So we'll see how long it takes them. If I haven't mentioned it yet, we give casinos 14 days for KYC. If it exceeds that time, definitely let us know.

Just an update, I was paid out this morning and for installments. Thank you for all your help guys

Hey!

My congratulations! So, everything has been paid out in full? It's going to be a nice weekend, right? 🙂

Hello, good afternoon. The casino isn't releasing my funds. I've been waiting for over two weeks (March 7th), and it keeps saying pending. I already made my withdrawal last year, and verification is complete. They just don't want to pay me. I don't know why. I think they're delaying it on purpose so I can gamble away the money, but I won't. I'll just keep waiting.

Hola buenas tardes el casino no me está liberando los fondos. Llevo mas de 2 semanas esperando(7 de marzo) y sigue diciendo pendiente. Ya he retirado el año pasado y la verificación está completa solo no me quieren pagar no se porque. Yo creo que tardan a propósito para que me juegue la plata pero no lo haré solo seguiré esperando

Did the casino provide any explanation to you regarding this delay, though?

Maybe submitting a complaint would be a good idea. What do you say?

Please let us know if you believe that our complaint team should intervene.

It's very exhausting having to deal with the casino's customer service team. I do it every two days, and the texts they send me are always the same; they've already prepared them. They tell me everything's fine, that they're just overwhelmed, and that I should be patient. It usually takes 48 hours, but if they have a lot of withdrawal requests, it can take a little longer. And I write every 48 hours, and they tell me exactly the same thing. And 15 days have gone by without telling me anything new.

Es muy agotador tener que lidiar con el equipo de atención al cliente del casino. Estoy haciendolo cada 2 dias y los textos que me mandan son siempre los mismos ya los tienen preparados. Me dicen que esta todo bien que solo estan sobrepasados que tenga paciencia, que generalmente tardsn 48 horas pero si tienen muchos pedidos de retiro puede tardar algo mas. Y yo cada 48 horas escribo y me dicen exactamente lo mismo. Y asi han pasado ya 15 dias sin decirme nada nuevo.

And that's why Romi recommended a complaint that you can file. You've been waiting long enough to be given the same answer over and over again, so our team would try to help you. 

Anyway, did you play with any bonus?

I didn't use any deposit bonuses or anything. I only deposited regular money, so I don't understand why they're taking so long. Actually, I do understand; it's a strategy to tire you out of waiting and end up gambling away your money. Because every day, aside from telling you to be patient, they repeat that the money is available to continue playing.

No use ningun bono de deposito ni nada. Solo deposité dinero normal por eso no entiendo que se demoren tanto. En realidad si lo entiendo, es una estrategia para que te canses de esperar y te termines jugando el dinero. Porque todos los dias aparte de decirte que tengas paciencia, te repiten que el dinero esta disponible para seguir jugando