Rabona Casino - загальне обговорення (Сторінка 6)

Frankly, those are two accounts in total, and that's most likely the problem.

Hello.

That's ok, don't worry. I imagine you now have other things to think about. Either way, I just wanted to let you know that your complaint was received and will be handled as soon as possible. Our specialists will look into it, just do not hold on to high expectations, please. Let's say you made a mistake.

Once you close an account which was probably because you suffered losses and not many wins, most casinos are reluctant to let you reopen it. You opened another with a new email and phone number and duped them into letting you open another account with them. They probably noticed that your IP address or method of withdrawal was the same as your closed account. You broke their T@Cs and it looks like you will Hace to forfeit your winnings and they may give you your deposit back. Can't see there is much you can do

I also think it will be difficult to do something in such a situation. Usually when a player has such thoughts it is always best to contact support beforehand to see if it is possible to reopen the account or create a new one. Because if a player opens another account without any information, it is unfortunately a violation of the rules. 

However, let's see what our team will find out and how it will turn out in the end. I'm definitely keeping my fingers crossed for the player, but in this case I'm rather skeptical. 😥

Since they accepted me to open a new account and accept the deposit then what is the problem and what is a duplicate account called? A dual account is considered when you have two active accounts.m

Εφόσον δέχτηκαν να ανοίξω νέο λογαριασμό και να δεχτούν την κατάθεση τότε που είναι το πρόβλημα και πως λέγεται διπλοτυπος λογαριασμός; Διολοτυπος λογαριασμός θεωρείται όταν έχεις δύο ενεργούς λογαριασμούς.μ

Not if you asked for the account to be closed, casinos are reluctant if not never allow you to open another account once you have closed one and it as I said before showed same up address or deposit or withdrawal method. Unfortunately you broke their terms and conditions and the price to pay is you lost your winnings unfortunately

It's okay, it was for good, to stop gambling the bastard that has ruined the world...

Δεν πειράζει ήταν για καλό, για να κόψω τον τζόγο τον σιχαμενο που έχει καταστρέψει τον κόσμο...

Your not wrong!! I went 67days and then succumbed to play again and it was the same procedure with a new casino lots of bonuses and cashouts at first then dead spins and when you get a bonus it's rubbish. I've had enough also I closed that account and that's it no more. I'm going on holiday to Menorca with the money I usually gamble with and I'm learning Spainish instead of wasting my time and money at an online casino

I broke 150 days of abstinence.. it doesn't matter again from the beginning and I'm not breaking it again with anything I want to live free without addictions

Εγώ έσπασα 150 μέρες αποχής.. δεν πειράζει ξανά από την αρχή και δεν το ξανασπαω με τίποτα θέλω να ζήσω ελεύθερος δίχως εξαρτήσεις

Exactly and it is addictive I've been playing for 5yrs now lost a fortune!! Before I started playing online casinos and I'm 64 now I'd never put a € into a slot machine. It's just I gave up watching TV and wasn't working

Hello. I'd say Nigel summed it up well and if you'd like a further explanation, feel free to ask. For now, in my opinion, would be probably the best to wait and see what our complaint team will achieve. It is probably better then do any speculations.

I don't know how the complaints team works. He is talking to the casino and they are trying to find a solution?? It's the first time it's happened to me!!

Δεν ξέρω πως λειτουργεί η ομάδα παραπόνων. Μιλάει με το casino και προσπαθούν να βρουν μια λύση;; Είναι η πρώτη φορά που μου τυχαίνει!!

I have come across your thread here 👈, so maybe it would be better to write about other matters, not regarding Rabona casino directly, over there, so other players wont get confused in this official thread. Would that be possible 🙏?

What should I do?

Τι πρέπει να κάνω εγώ;

Hey. I can try to help you out to better understand how our complaint team works. After a complaint is submitted by the player, the team will start to "investigate", as I could call it. First they try to solve it even without contacting the casino, do all they can, and later on, if needed, they try to get in contact with the particular casino. It is not always easy, but they always do their best, to get the complaint resolved. Throughout this whole process, the complaint team communicate with the player about the steps, they do and inform him/her of all the new information they have collected.

Could this explanation clear things up, a bit, about how does our complaint team works, what do you say?

Yes, now I completely understand what you mean, that's why the answer to my complaint and complaint is pending.. thank you, whatever happens in the development of my case..🙏🙏🙏

Ναι τώρα κατάλαβα απολύτως τι εννοείτε,για αυτό και είναι σε αναμονή η απάντηση του παραπονου μου, και της καταγγελίας.. σας ευχαριστώ ότι και να γίνει στην εξέλιξη της υπόθεσης μου..🙏🙏🙏

Hey, sorry to confuse you. Just wanted to say, that since you have the other thread, it would be better to discuss some private matters, if I could call them that, in there. Just a suggestion, nothing else.



I have sent you screenshots saying they will give me all the money

Σας έχω στείλει στιγμιότυπα οθόνης που λέγανε πως θα μου δώσουν όλα τα χρήματα