Rabona Casino - загальне обговорення (Сторінка 27)

It's a bad faith casino; they block accounts for no reason and keep the balance.

Es un casino de mala fe, bloquean sin motivo alguno, y se quedan con el saldo.

Hi, I see that the casino has blocked your account, which is quite unpleasant, and has not provided you with any further information.

However, they wrote to you asking you to send them an email if you want more information. Did you do that?

Do you have no idea why this happened and why this situation arose? 

Yes, I did it and sent the relevant documents: ID, selfie with ID, proof of address, etc., but they tell me I have to upload them to the website, and I explained that I don't have access and therefore can't. They don't give me an explanation as to why. The last thing I did was play at the casino and won 1400, and then they blocked me.

Si lo hice y mande los documentos pertinentes, DNI, Selfie con DNI, Comprobante de domicilio etc, pero me dicen que tengo que subirlos en la web y les explico que no tengo acceso que por tal motivo no puedo. Y no me dan explicacion del porque, lo ultimo que hice fue jugar casino y gane 1400, posteriomente me bloquearon

Last chat of the day, my account is still under review according to them, strange that everything happened after I won 1400 on Olympus.

Ultimo chat de este dia, sigue en revision mi cuenta segun ellos, raro que despues que gane 1400 en olympus paso todo.

Clearly, they wanted you to verify yourself. Did you play with any bonuses? 

If the casino doesn't contact you and doesn't tell you anything about the documents or the block, definitely come back and we'll try to help you. 

Sound good for now?

But they asked me to verify my identity after they restricted my account. Before that, I tried, and it said it wasn't necessary. The section to upload documents wasn't enabled. What's more, I requested withdrawals, and they were processed—two, I remember, of 300 each. Later, I played on Olympus and won. Then I requested withdrawals, and the account was blocked. I inquired, and they said it was an administrative decision. I provided all my documents by email, and they told me I had to do it through the website, but how? I can't log in. And regarding bonuses, I never accept them because I know betting sites will use anything to avoid paying out, so I always deposit and play with my real money. I still haven't received a response from them.

Pero ellos pidieron que verificara mi identidad despues que me restringieron, antes yo intente y salia que no era necesario hacerlo, no habilitaba la seccion ed subir documentos, es mas pedi retiros y me los realizaron fueron dos recuerdo de 300 cada uno, posteriormente jugue en olympus y gane, ahi pedi retiros y vino el bloqueo, consulte y digieron decision administrativa, proporcione todos mis documentos por correo y me dijeron que tenia que hacerlo por medio de la web pero como? si no puedo entrar. Y respecto a los bonos, jamas acepto bonos porque se que de cualquier cosa de valen las casas de apuestas para luego no pagar, asi que siempre deposito y juego con mi dinero real. Sigo sin recibir una respuesta de ellos

Yes, I understand, and I don't get why the casino told you that you didn't need to send the documents at first, and then they asked for them but blocked you. If you sent them by email, you did the right thing, and if they blocked your account without explaining why and didn't contact you, I would file a complaint.

You can open it here. ⬅️

Our team will investigate what is going on and hopefully find out the reason.

More than 15 days for a verification. Clearly, a process shouldn't take that long, as they've only asked for the essentials: ID, selfie, and proof of residence.

mas de 15 dias en una verificacion. Donde claramente un proceso no pued durar tanto pues no han pedido mas que lo esencial, DNI, Selfie, Comprobante de residencia

Yes, I saw that it's been quite a long time. Kubo will contact the casino shortly to clarify their reasons for why this situation arose.

I believe that it will be clarified and resolved as soon as possible.

I need a hand please I'm lost

Ho bisogno di una mano la prego sono dispersto

Please tell us what you need help with.

I need a refund please

Ho bisogno del rimborso la prego

I can see that our complaint team handles your submitted complaint already, so please wait until you'll be contacted again.

Thank you

Grazie