MiuCasino - загальне обговорення

Hello, how can it be that if a casino deliberately ignores player protection, carries out a permanent self-exclusion 3 months too late, Casinoguru then stands behind the casino and agrees with the casino. On the Miucasino website you are supposed to contact support if you have any questions. I told support that they should make a permanent self-exclusion on my account, which was ignored and I lost almost 2000 euros as a result. Casinoguru talks behind the casino's back anyway and the complaint is closed for money, just like casinos are whitewashed for money. I will not only discuss this here but also on gamble joe, LCB and Casinomeister. The matter will not be swept under the carpet that easily. 3 years ago they were still for the players and back then they would have decided this case for the player. Now it's just a money-making scheme where the rank is increased for money, complaints are rejected for payments from the casino, etc....

Hallo, wie kann es sein das wenn ein Casino mit Absicht den Spielerschutz missachtet, einen permanenten Selbstauschluss erst 3 Monate zu spät durchführt, sich Casinoguru dann hinter das Casino stellt u d dem Casino recht gibt. Auf der Website von Miucasino soll man sich bei Fragen an den Support wenden, ich habe dem Support mitgeteilt das er einen permanenten Selbstauschluss auf mein Konto machen soll, welcher nicht beachtet wurde und ich knapp 2000 Euro dadurch verloren habe. Casinoguru redet ja eh hintenrum mit dem Casino und für Geld wird die Beschwerde eingestellt genauso wie Casinos für Geld geschönt werden. Ich werde das nicht nur hier sondern auch bei gamble joe, LCB und Casinomeister diskutieren. So einfach wird die Sache nicht unter den Tisch gekehrt. Vor 3 Jahren waren sie noch für Spieler und damals hätten sie diesen Fall für den Spieler entschieden, Mittlerweile ist das nur noch Geldmache, wo für Geld der Rang hochgestuft wird, für Zahlungen vom Casino die Beschwerden abgelehnt werden etc.....

Here you have a clear reason why the decision was made as it was: "The issue was rejected by the Complaints Team, which concluded that the player would only be entitled to a refund if the self-exclusion had been requested due to a gambling problem, which was not the case here. Consequently, the complaint was closed."

To the rest I don't know if I should comment at all because I see that you have your truth and therefore I will probably hardly tell you something. If we were doing it for the casinos and for money, which is not true, you would probably have no case with us. I think that says it all. 21 complaints and so, according to what I've seen, about half resolved, but yes, we are definitely doing it for the casinos and we are getting money for it. I'll just correct you once, because I know there's been some history here, avoid similar biased views or you'll be banned from the forum.

Thank you very much.

Conversely, your statement is that the casino can keep my account open despite the self-exclusion request if I have not declared a gambling addiction. This statement can be seen very clearly in my complaint. So one should clearly believe that if a casino ignores a self-exclusion request, this is the casino's fault. And don't think that I will let myself be intimidated with the threat of banning me.

Im Umkehrschluss ist Ihre Aussage dass das Casino mein Konto trotz Selbstauschluss Antrag offen lassen darf wenn ich nicht Spielsucht angegeben habe. Diese Aussage kann man ganz klar in meiner Beschwerde sehen.Also man sollte klar der Meinung sein das wenn ein Casino einen Selbstauschluss Antrag missachtet, das dies der Fehler des Casinos ist. Und meinen sie bloß nicht ich lasse mich einschüchtern mit der Drohung mich zu Bannen

Maybe it would be good to read the reason again. I didn't say anywhere that it's okay to have an open account if the player doesn't mention gambling addiction. It says you're not entitled to a refund which is a pretty big difference I'd say. 

Hi, we have issues with this casino, managers ignoring us in messengers, online support also ignoring and now the website doesn't work. Do you have any direct contacts of managers of this casino?

Hi. May I ask if there is something our team could help you with, perhaps?

We usually directly contact the casino representative only whenever it is necessary in a player's complaint and do not share any contacts.

We would gladly help if there is anything we can do, so just let us know, please.

In my case it's exactly the same! The player is in the same situation as me and nothing happens! Because the casino is bankrupt and the website is no longer accessible! If there's no money left, there's nothing left to get! I've suffered losses of 4000 to 5500 euros!

In meinem Fall geht es doch genau um das gleiche!Dem Spieler geht es so wie mir und nichts passiert!weil das Casino Pleite ist und die Seite nicht mehr abrufbar ist!Wo kein Geld mehr da ist ,ist auch nichts mehr zu holen!ein schaden von 4000 bis 5500 Euro ist mir entstanden!

I have already informed our data team regarding this casino, and hopefully they will be able to find out what is going on there soon.

I am really sorry about your whole situation and hope that Tomas was helpful by providing all the information regarding our international tool for self-exclusion in your complaint, at least.

The casino has to be deleted, I want my 4000 to 5000 back!!!

Das Casino muss gelöscht werden ich will meine 4000 bis 5000 wieder!!!

I surely get your point and understand how frusrating the whole situation must be.

Unfortunately, for now, there is really nothing much to do, just to be patient and wait to see what our team will find out.🙏