Instant Casino - загальне обговорення (Сторінка 9)

I understand what you're saying. If I have seen correctly, we have a thread on this issue, which you are probably also a part of, where they talk about merchants and similar things. 

So I hope you manage to sort something out and get somewhere and when you do I'd like to know about it. 

But for now I can only keep my fingers crossed that it works out the way you imagine.🤞

Its worse than that - they didn't credit funds to the account either from these dodgy merchants they use - they have essentially stolen some of the money. Regardless, their day will come soon. They don't heed the warnings and literally have refused to respond for 4 months and will now face the consequences of this and other actions they have taken with other players.

So I am very curious how it will turn out. I will wait for the resolution of this whole case and hopefully the players will get their fair share. 

Can you please help me?

Kan je mij alsjeblieft helpen?

So, InstantCasino.com have inadvertently sent me information today on why they aren't responding to my requests and haven't since October.

They are run by an iGaming supplier called BadHombre Gaming - the instruction they pass internally is to "ignore" as per an instruction from BadHombre Gaming. This is against the 50+ plus chats and any other information supplied - this came after the email to the Costa Rica Tax Authority and then after an email sent to them by an investigator demanding them to settle the payment to me in full. This is who we are dealing with folks - Eastern European Time noted as the time of response so their teams are obviously there somewhere.

I have put a copy of this email response below - ignore allegations of fraud and AML, this company are completely legit.

Sometimes withdrawals are immediate, sometimes it takes 2-3 days, support is rubbish! I've been missing a deposit of €150 for 3 weeks, they keep telling me to wait for a response, great.

Auszahlungen gehen teilweise sofort, teilweise dauert es 2-3 Tage, Support ist Müll! Mir fehlen seit 3 Wochen eine Einzahlung in Höhe von 150€, es heißt immer ich soll auf eine Antwort warten, super.

Hi, what do you need help with? Could you describe your situation to me please?

Hello, I see you're not the only one with the same problem. I would also probably recommend filing a complaint, although I don't know if that will help.

However, the only thing the casino has told you is that you have to wait for an answer? Did you also ask when you should get it if it doesn't take long?

The casino says they will refund my payout to my gaming account. Only they blocked my account so that's nonsense. When I ask for it she says "Your account is closed" she says nothing else.

I can see that your complaint is still in progress, though.

So, could you explain what the casino offered to you? Refund of your deposit?

Why are you not able to get to your winning, is my question? Have they explained that to you?

No comment on this Romi or Jaro? Is this acceptable practice? The only reason I know they have done this is because they are that stupid that they copied me in on a response I wasn't meant to be on. Live Chat still saying the same thing "Case under review" lol! Honestly, this site rank alongside MrSloty and others as complete scam merchants - information was passed to Costa Rican authorities, a fraud investigator from the bank emailed them and they have ignored him as well despite a demand letter.

Hello,

Not sure what you aim to hear. The license holder and lawyer would tell you whether this is ok for a casino under such license. The problem of merchant codes or 3rd-party payment processors using interesting companies as the transaction recipients is sadly very common, yet out of your reach.

We are not the international finance authority, as you already found out in the other thread about casinos using incorrect merchant codes. We are not here to investigate international frauds - we focus on terms and conditions. I hope your intervention will benefit the other players.

Radka that isn't the point though is it? Surely its beyond doubt that with my issue and others issues that this company are rogue? How can their Live Chat in 50+ conversations just lie about the status of the case when all along they had put an "Ignore" label on any communications and failed to respond? Who are Bad Hombre Gaming? Have you heard of them? I thought incidents like this and others would lead to this company getting lower ratings so that not only I am advising them through my posts, but more importantly you are warning other players about this site.

For me, it is about it. Honestly, I'm not familiar with these chats; I'm just saying our company cannot deal with every aspect of the gambling industry. We focus on fair gambling terms; the rest is up to the lawyers and regulators. I hope that much is obvious.

I don't expect you to deal with it - but I would have thought the rating of this company should be harsher given this and other issues players are experiencing? I am dealing with them with others but I would do everything I can to ensure people don't make the mistake of playing here.

This is still what I have been talking about the whole time. Sadly, you still avoiding reading the guide, it seems. 🙁

How we review casinos 👈👈 part "Factors considered in our reviews"

What you call the rating is just a single number based on measurable aspects. What players have been experiencing becomes measurable only if the associated complaint is closed as unresolved. Anything outside this scope is left for user reviews as a user experience or forum. It has always been like this.

I'll reiterate: if someone simply looks at a single number and believes the casino is the best option, they are making a mistake.

The Safety Index, as a numerical value, is merely a fraction of the wealth of information available on our website to facilitate informed decision-making.

Still not received my refunded wich was promised to be paid out before Christmas last year, chat doesnt answer questions they just leave lol

Their holding company has changed name - now Igloo Ventures SRL - wonder if Casino Guru score them on the fact that they have completely shut their old company and put a new one up with different T&Cs. They think this will save them from what's coming to them....they are mistaken!!

Yes, and Instant Casino and Simba n.v was owned by Christiana Georgiou from Kallis&Kallis advocates

I am writing this to share my frustrating experience with Instant Casino, hoping it serves as a warning for others.

Over five months ago, I requested a refund via email. Despite my repeated follow-ups, I never received a single response to my emails. In my desperation for answers, I turned to their live chat almost daily, only to be met with the same stalling and unhelpful messages.

Adding to my frustration, Instant Casino decided to block me on Telegram, Twitter, Instagram, and Facebook, effectively cutting off all other communication channels.

After months of persistence, live chat finally confirmed that my refund was being processed. I even have proof of these conversations. Yet, weeks later, I still have not received my money.

This situation is unacceptable. The lack of communication, poor customer service, and outright avoidance of accountability is appalling. It shouldn’t take months of relentless effort just to get back what is rightfully mine.

I strongly urge others to think twice before engaging with this platform. If Instant Casino truly values its customers, I hope they address this issue immediately and reconsider how they handle refund requests in the future.