Crypto Casino - загальне обговорення (Сторінка 2)

So glad to see that you managed to resolve this situation promptly and the admin was helpful. I hope you will have as many such experiences as possible. Good luck. 😊☘️

hello, this casino is kind of incomprehensible, twice I was given to withdraw money, and the third time I can’t withdraw money, I tried to withdraw money twice and they are returned to my account, and the casino always tells me that it does not know the reason, how can this be ......my login there is 8634927

To which Administrator?

Oh, I'm so sorry about your situation. How long have you been waiting for a withdrawal now, or rather, how long have you been trying to cash out ? It would certainly be useful to have a reason why money keeps getting returned to your account and the casino should know such things. I wonder if there is a possibility to replace the payment method and try some other one to see if you get the same result. Of course I would contact the casino first to see if that would be possible. 

As for the administrator, I don't know who the player has communicated with, but you can reply to his post and maybe he will get back to you and let you know. 

If there are still problems, you can file a complaint with us and we'll see where it goes.

Dear Ivan, Please note that we have contacted the payment provider (Coinpayment) regarding your previous failed withdrawals and we are currently awaiting information from them. Until then, your last 2 withdrawals will remain in pending status. We need to find the reason why your previous withdrawals failed before we can process your current withdrawals. Therefore, we ask you to wait and will be grateful for your patience and understanding. Please accept our apologies for the delay and inconvenience. We will notify you by email as soon as possible. Good day!

Hi Ivan/Vanya

Sorry you are having issues.

The payments are handled by a 3rd party.

I will try and find out what is happening.

CC

why did I have more than one payment go through that line!!!

this is proof that I receive payments on the spot

Hey Ivan,

We believe you so no problem there.

And we can see that you had successful withdrawals on

31st May

1st June

So we suspect the problem is temporary .

Rest assured that your funds are safe and that you will receive them.

🙂

temporary, but I haven't been able to get money from you for a week now (((((

I see, then, that they are working on it, and from the answer I hope that it will be solved as soon as possible. Will you be patient and wait or how will you proceed ? I believe that if the previous withdrawals were successful, you will get the next ones when the unpleasantness is removed. 

I will keep my fingers crossed for you. 🤞

thank you

I do not understand at all what is happening, why I am not paid money ((((

Obviously you'll have to be a bit patient. We give casinos 14 days to resolve withdrawal, so if nothing changes by then, let us know and we'll try to help. The good news is that the casino is communicating with you and trying to remove the obstacles that stand between you and your money. 

I hope they can do this as soon as possible. 😉

I hope so too

thanks Jaro - believe me, I am trying to find out the problem.

Like I say we are waiting for payment processor to get back to the CS team.

But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!

🙂

can I withdraw my money in another way?

Best to contact the customer service team and ask them. But there should be alternative methods available!

You're welcome, I hope it can be resolved and all parties will be happy. 😉